Surprise Honda Auto Repair Service Center

.

David **** continues to provide outstanding support and customer service. It is always a pleasure to have David advise us on the care snd maintenance of our Honda vehicles!

Everybody was very helpful in correcting a mechanical problem in the vehicle we had just purchased there.

Eileen has a great attitude and she took great care of me and my car today!

The recall issue was handled quickly. Mr **** was professional, friendly and informative. The facility was clean, and the golf simulator was awesome to use while waiting for my car. My car was returned clean and all questions were answered. I will utilize this dealership for future work, refer my friends, and if I need a new car will give them the first opportunity to sell me a car. This dealership is a “Class Act”.

Eileen was great to work with and very helpful. I will be back.

Eileen's sparkling personality enhanced her outstanding customer service performance.

My sixteen -year-old son is actually the one who brought it in. He said David was excellent, very helpful and knowledgeable. He thoroughly checked the car for other problems that It may be having as well as giving it a carwash. What he found it to be needing was right in line with our private mechanic. It was nice to have a second opinion. My son was very impressed and so was I!

On the whole, very disappointing. Eileen's service and support was good, but that's about the only positive. My major issues: 1) A recall ball joint replacement was performed. After the car was delivered to me and I was driving home on the freeway, it pulled to the right noticeably. I had to return, and they re-aligned it. Why wasn't this checked??? 2) After I got home and looked through through the paperwork, I noticed the tire tread depth listed in the Inspection Sheet was listed as 9/32". This seemed strange to me for tires with 21,000 miles, so using my own gauge, I measured them at 4-5/32". A big difference! My conclusion at this point is that your readings were faked. Was the rest of your worked faked also?? 3) Also on the Inspection Sheet, I noticed that the "satisfactory" boxes for the engine and cabin air filters had not been checked. This concerned me since I had been driving in dusty conditions, and had asked specifically that they be checked. So it was back to your dealership a 3rd time. Eileen showed me that, if you hold the sheet to the light just right, you could see that the yellow boxes had been checked. This could have been pointed out to me when the car was returned to me initially! I realize that you (Surprise Honda) are not responsible for this difficult to read sheet, but it still detracted from my experience.

Elaine was very accommodating to my needs when fitting me in me on short notice.

Thank you for your help today.

Everything went well

I am always satisfied at surprise surprise honda I know everything they do my honda is done the best

Very professional

Excellent service, prompt, friendly and efficient. Thank you, Jeanne

Thanks

Eileen Aldava was great! Very helpful and super quick! I would definitely come back again!

I feel David **** is an honest, upfront individual who is user friendly. This is the Third encounter with David and each encounter was the same. David is an individual that one should be proud to have on their staff. Roger P

Eileen was very helpful!

Service done quickly and professionally. Very satisfied.