Very fast service, good price, and nice comfortable waiting area.
9/16/2017
William E. VERIFIED CUSTOMER
As always, Robert did a great job solving the unusual problem I had with my air conditioner (turned out a rabbit chewed thru the wires.) I will continue to bring my cars to Surprise Honda and recommend it to my friends
9/15/2017
Thomas V. VERIFIED CUSTOMER
Quick, Complete and Courteous Service.
9/15/2017
Daniella H. VERIFIED CUSTOMER
I explained to Brian that the button for my hatch doesnt always work. It will start out working but then as I use it throughout the day it will stop working. This happens on a regular basis. He was not able to recreate this problem and I said I can take a video of it as its happening. He said that was not good enough and I need to bring it in when that happens. If I am in Scottsdale and this happens I can not stop what I am doing to bring it in and then most likely it could start working again. When I asked what will happen when it finally breaks completely a day after my warranty expires I got no response. I was hoping for a response of " No problem we will take your video and note your file so that if the button stops working completely we will still honor the warranty replacement." Or an even better response would be "Once we review your vidoe we will replace your button since it is obvious it is not functioning properly 100% of the time like it was deisnged to do." I'm very disappointed. I got conned into buying this $2,000 warranty I didn't need when I purchased this vehecile and now I cant even get something as simple as a button replaced before the warranty is up.
9/15/2017
Ryan M. VERIFIED CUSTOMER
Thank you all for your kind service. Glad we have you up in surprise.
9/15/2017
Jo Ann. VERIFIED CUSTOMER
Alex took the time to understand the exact needs and made sure they were addressed accurately and speedily.
9/15/2017
Albert L. VERIFIED CUSTOMER
I was new to this dealership and could not be more please with the Service Department.
9/14/2017
Dan C. VERIFIED CUSTOMER
Very happy with the service.
9/14/2017
Jeff G. VERIFIED CUSTOMER
David always provides outstanding customer service because he explains what needs to be done to the car in easy to understand terms, especially for those of us who don't have much knowledge about cars.
9/13/2017
Leigh E. VERIFIED CUSTOMER
Very polite and made sure all my needs were met. Thank you.
9/13/2017
Clara O. VERIFIED CUSTOMER
Brian was very welcoming and informative when I picked up my car from getting fixed. Vey friendly & professional.
9/13/2017
Rebecca M. VERIFIED CUSTOMER
Dave is always great!
9/13/2017
Marlena D. VERIFIED CUSTOMER
David **** is a great help. We like him alot. Nice, friendly, does his best. Thanks
9/13/2017
Tim S. VERIFIED CUSTOMER
Thanks for taking care of our Honda. Great service by David
9/13/2017
Christian G. VERIFIED CUSTOMER
Great and quick service. Awesome staff.
9/12/2017
Al G. VERIFIED CUSTOMER
David is my man. Did a great job going to make sure I ask for him to take care of my service needs
Al G
9/12/2017
Gary M. VERIFIED CUSTOMER
Service is fantastic, Brian is great.
9/12/2017
James E. VERIFIED CUSTOMER
Great Service!! Brian was great!!
9/12/2017
Centina H. VERIFIED CUSTOMER
Alexis was fantastic and provided me with exceptional service!!