2-1/2 hours for an annual checkup and oil change seems excessive. I think you need to do a better job of scheduling.
4/26/2023
John S. VERIFIED CUSTOMER
Nathan made everything easy.
4/26/2023
Amil J. VERIFIED CUSTOMER
Andree was very friendly and helpful on what to do with my vehicle . He also showed me the where the actual leak was coming from .
Thank you Andree for your friendly service and support . Thank you
4/26/2023
Gary T. VERIFIED CUSTOMER
Nathan very easy to talk no pressure very knowledgeable
4/26/2023
Karen B. VERIFIED CUSTOMER
I always receive excellent service! They fully go over the service that was provided, they let me know between waits how much longer it will be, and if they found anything else wrong, besides what I brought my car in for, so I have no surprises at the end. Nathan is such a friendly person, greets me by name, and always has that winning smile! He is a a valuable employee!!!!!
4/25/2023
Cynthia C. VERIFIED CUSTOMER
The wait was rather long but understandable. I was very happy that my car even got vacuumed and washed without even asking. I could feel the difference in my vehicle. Overall I was very satisfied with my experience.
4/25/2023
Kathy G. VERIFIED CUSTOMER
Victor was wonderful. Spot on with his estimation of time to get the service done.
He has a way about him that makes you feel like you are part of his family not JUST a customer.
4/25/2023
Carolyn E. VERIFIED CUSTOMER
Victor was awesome!!
4/25/2023
Lilian L. VERIFIED CUSTOMER
My 2020 Honda CRV at 7,200 miles needed A7 service maintenance. I was told by Victor Morales that A7 would be oil/filter change, brake fluid flush/refill, transmission fluid flush/refill and cabin filter change. I said my vehicle only has 7,200 miles, do I need all these maintenance? He responded yes and will cost about $750 to $800. I told him I didn’t expect all these and to check what filter was changed the previous time. He said since you had the cabin filter changed, then the cost would be $450 for the 3 items. I was skeptical but, since I was already there, I went ahead with his recommendation. When I returned home, I checked my Honda minder handbook for A7 and also called another Honda dealership, found out all I needed was oil/filter change and brake fluid flush/refill. I spent an additional $200 for transmission fluid flush/refill that my vehicle didn’t need. This practice is dishonest and I do not appreciate it. I left a message for David **** to call me back as I want an explanation.
4/25/2023
David J. VERIFIED CUSTOMER
Was satisfied with the service. Thank you
4/25/2023
Denise V. VERIFIED CUSTOMER
Thank you for everything!
4/25/2023
Mike V. VERIFIED CUSTOMER
Looking for a dealership out here to take care of our CRV. Did some research online and decided Germain Honda was the place to visit. Very nice facility and friendly service.
4/23/2023
Stacye T. VERIFIED CUSTOMER
The service was for a long time problem and Nathan worked diligently to find a solution. He and Marty were very knowledgeable and kind when explaining the issues. Couldn’t ask for better service!
4/23/2023
Librada M. VERIFIED CUSTOMER
He always take care of us when we come for service
He always so professional and give us an excellent service.
4/23/2023
Sharon L. VERIFIED CUSTOMER
He was very professional and I trust him and the service lady Samantha. They told me things that didn’t need to be fixed right away so I’d know they were coming up.
4/23/2023
Bambi S. VERIFIED CUSTOMER
Alfredo was extremely helpful and courteous.
4/23/2023
Tom S. VERIFIED CUSTOMER
Al is good to deal with straight forward
4/23/2023
Ivona K. VERIFIED CUSTOMER
Thank you so much for your service.
4/23/2023
Maureen M. VERIFIED CUSTOMER
Nathan was awesome! He got me in and out sooner than expected and I’m so thankful for that.