Best ever and Washington needs a raise he is fantastic !!!
2/28/2023
Roger P. VERIFIED CUSTOMER
Alfredo is always a delight to work with and always explains what needs to be done to my vehicle. I never feel pressured. I feel he is a real asset to Germain Honda. I am older and always feel he treats me with respect. He helps me fill in the blanks when I can not always remember a procedure that needs to be done to my vehicle. Thanks again Roger
2/28/2023
Ramon M. VERIFIED CUSTOMER
Knowledgeable and informative
2/28/2023
Jason R. VERIFIED CUSTOMER
Nathan, thank you for being professional and friendly.
2/27/2023
John S. VERIFIED CUSTOMER
Totally satisfied with the Service Manager and Andre. They deserve a raise !!
2/27/2023
Ashley P. VERIFIED CUSTOMER
Thank you!
2/27/2023
Tyler C. VERIFIED CUSTOMER
Always great service!
2/26/2023
Jacqueline P. VERIFIED CUSTOMER
Good customer service and like notification option
2/26/2023
Michael K. VERIFIED CUSTOMER
I have no issues at all with the service from Alfredo. He did a good job.
My issue is with the service I received last Monday. Alfredo let me know that the new battery I paid for was never actually put in my car. They did it today.
2/26/2023
Jim L. VERIFIED CUSTOMER
Nathan kept me informed and communicated well.
2/26/2023
Blanca S. VERIFIED CUSTOMER
Every time I have been to Honda service department, I am always welcomed and greeted by your service department. Alfed Bustamante is always pleasant to work with and very professional. He is a great asset to your dealership, I hope that you appreciate his work and pay him well for the job he does for your business. I will keep coming to your business because of his great customer service.
2/26/2023
Nabil N. VERIFIED CUSTOMER
Everything was explained to me by Mr. Andre Kaz before and after the service and the check list afterwards.
2/26/2023
Shirley N. VERIFIED CUSTOMER
Always helpful.
2/25/2023
Troy S. VERIFIED CUSTOMER
I was appreciative of the speed with which they got it into service and hopefully the issue is solved. Levi, Andre and Dave were a pleasure to work with.
2/25/2023
Rick L. VERIFIED CUSTOMER
Appreciate Levi’s professional opinion and recommendations.
2/24/2023
Annette J. VERIFIED CUSTOMER
Al is always fantastic. He has a great approach when making recommendations for our service needs. He understands and suggests what’s most important for our safety and what’s necessary to keep our cars on the road. He has earned our trust and is a big part of why we go to Germain Honda.
2/24/2023
Bobby L. VERIFIED CUSTOMER
I'll be back ?????????????
2/24/2023
Dan W. VERIFIED CUSTOMER
Nathan was very professional.
2/23/2023
Jerry F. VERIFIED CUSTOMER
I spent over $400 on maintenance for my 2021 Pilot yesterday. When I got home I took a closer look at my invoice. It contained a line item for complimentary exterior car wash. The item was marked as “completed”. It was obvious no car wash had been done. When I called the service technician about it, he said they weren’t doing car washes that morning due to the rainy weather. That reason is perfectly fine but why mark it as having been done. If something so obviously not done can be marked as done, what else on my invoice was marked as done that wasn’t. I’m not an auto mechanic and I can’t verify everything I paid for was actually done. This makes me lose confidence in your shop.