Thank you for your awesome quick service. Very satisfied
8/8/2020
Holme T. VERIFIED CUSTOMER
Vince was great. Explained everything, no pressure.
8/7/2020
Mary T. VERIFIED CUSTOMER
Kevin provided excellent, very professional and efficient service.
Outstanding experience.
8/6/2020
Carla S. VERIFIED CUSTOMER
Tina was great and kept me well informed over the days that my car was being serviced. And I appreciate that she and the technician found my son's keys that had been missing for almost a year!
Thanks Tina!!
8/6/2020
Rosa N. VERIFIED CUSTOMER
Vince Tran is an excellent and promising individual. He is genuine and very knowledgeable. I choose to drive the extra miles to be assisted by Vince with any car maintenance I may have. He always has time to answer any car inquiries I may have and never ever feel rushed. It is always great to see him when I take my cars there for Maintnance.
8/6/2020
Jerome M. VERIFIED CUSTOMER
It was a wonderful experience as a first time being in this service center I feel more comparable the way they explained what needs to be done and Tina is more knowledgeable about how to explain everything.. thank you
8/5/2020
Irina B. VERIFIED CUSTOMER
Excellent service!!!
8/5/2020
Elizabeth . VERIFIED CUSTOMER
Kevin was very kind and helpful. He goes the extra mile to explain the recommended services and what to expect.
8/5/2020
Philene L. VERIFIED CUSTOMER
Unfortunately I was not pleased with my experience today with Billy. Last week I had called to see approximately how long an oil change would take & I was informed it would be 45m-1hour. When I asked Billy today, he said approximately 2 hours which I was not pleased with at all. I had to arrange for someone to pick me up from Honda. He offered a ride within a 10 mile radius but never explained it would be through Lyft. Due to COVID, I definitely didn’t want to use a Lyft. Then I asked about a coupon & he said they’re weren’t any. So I went to sit down and wait & found a coupon in my email. I went back to him about 5 minutes later & he said I was supposed to present the coupon upon checking in but he would make an exception. That sounds pretty ridiculous to me considering I hadn’t paid yet & only five minutes had passed. The other service representative was more polite and accommodating but I didn’t catch his name. I’ll be taking my Pilot elsewhere for future service.
8/5/2020
Rita R. VERIFIED CUSTOMER
Great customer service and explained in detail what type of services my car will be getting..
8/5/2020
Joyce T. VERIFIED CUSTOMER
Adam was great and provided wonderful service. My only comment would be to make the payment method contactless. With the pandemic, I didn’t not want to touch the screen to select a method of payment or sign my signature.
8/4/2020
Greyson G. VERIFIED CUSTOMER
Great customer service! Fast and efficient. Thank you ????
8/4/2020
Matthew G. VERIFIED CUSTOMER
Prompt, polite, and thoughtful!
8/4/2020
John R. VERIFIED CUSTOMER
Your service department has been very dishonest an tried to up sell unneeded services
8/4/2020
Peter T. VERIFIED CUSTOMER
Very efficient. Great customer service.
8/4/2020
Anthony P. VERIFIED CUSTOMER
????????
8/4/2020
Lee H. VERIFIED CUSTOMER
Billy Tam was most helpful.
8/4/2020
Christine . VERIFIED CUSTOMER
Tina Ming went above and beyond to make my first experience with Sierra Honda's Service Dept perfect. She's so kind, honest, efficient and makes the experience feel more than just a task needed to be checked off the list