Kevin was all business in the morning and said he had a code of A17 which meant I needed brake fluid and how much it cost. I did not really believe him but I agreed to the brake service. When he called to say there was some concern about a leak in the washer and they would have to take it apart to find the leak it would cost more because it was not covered under a warranty. I declined the service. In the morning I specifically asked for a new battery for the key. It was not done. I had to go back at 5:30 pm and Adam was very helpful as always. His service was outstanding and I appreciated his level of customer service...Kevin not so much.
9/3/2021
Jeffery S. VERIFIED CUSTOMER
Kevin is excellent !!!
9/3/2021
Scott M. VERIFIED CUSTOMER
Very helpful in understanding the service.
9/3/2021
Kurt V. VERIFIED CUSTOMER
One of the easiest appointments I’ve ever made, great customer service and even better communication.
9/3/2021
Brenda S. VERIFIED CUSTOMER
Billy kept me updated with the timeline of my vehicle repairs.
Thanks Billy
9/3/2021
Craig H. VERIFIED CUSTOMER
Great experience
9/3/2021
Noreen K. VERIFIED CUSTOMER
I want Vince Tran every time. He is great- answers questions, helpful, and nice.
9/2/2021
Diann P. VERIFIED CUSTOMER
Kevin is the best! My service was completed while I waited, and that wasn't very long. I feel confident with Kevin Eng as my service expert!
9/2/2021
Robert M. VERIFIED CUSTOMER
As always Kevin was totally fantastic!! The repair on my van was completed almost before I sat down in the waiting room as I was about to call someone to give me a ride home!! Keep up the good work Kevin!!!
9/2/2021
Sarah B. VERIFIED CUSTOMER
Great service as always - super attentive, answered all my questions. Highly recommend
9/2/2021
Angela S. VERIFIED CUSTOMER
Thank you Tina for an excellent job and keeping contact with Honda Corp that we are all on the same page and agreement.
9/1/2021
William L. VERIFIED CUSTOMER
Adam has been our service provider for prior services and continues to impress.
9/1/2021
Montserrat F. VERIFIED CUSTOMER
I make my appointment at 11 o’clock for oil change, I arrived 15 minutes earlier and the agent told me it would take about 1 hour, my daughter and I were waiting in the waiting room for 2 hours and they don’t make nothing! I was very upset because my daughter leaves school at 1:15 and it was already 1 in the afternoon, After more than 2 hours they did not do the oil change and I had to ask them to give to pick up my daughter from school and come back again to have the oil change done. all this I take from 10:45 am to 2:18 pm.
We have 2 cars and we always take them to Sierra Honda for their services but now we are considering looking for another place
9/1/2021
Iwan S. VERIFIED CUSTOMER
helping o lot the problem my civic car????????????????????????????????????????
9/1/2021
Marianne B. VERIFIED CUSTOMER
Kevin was excellent in his professionalism, polite and handled the process of getting my car serviced efficiently!
9/1/2021
Noemy G. VERIFIED CUSTOMER
Timing was great, didn't take as long as I thought. Everyone was friendly and attentive.
9/1/2021
Eva G. VERIFIED CUSTOMER
Adam was very responsive and polite
9/1/2021
Jose P. VERIFIED CUSTOMER
Robert very kind person professional too and he know what’s doing thank you