No notification that the last shuttle was at 4pm. Payed for my service over the phone. Went to pick up my vehicle right before 6 and no one could find me keys for 30 minutes. Thankfully Steven took the time to listen and help me find them. Other than that I will not be returning to Sierra Hinda for service. It is too unorganized
8/3/2019
Michael M. VERIFIED CUSTOMER
Tina was great. The techs sure take there time had to wait 3hrs for a simple oil change. So not cool.
8/3/2019
Tara B. VERIFIED CUSTOMER
Tina provided very good and reliable service.
8/3/2019
Carlos P. VERIFIED CUSTOMER
Good service!
8/3/2019
Rigoberto L. VERIFIED CUSTOMER
Tina was wonderful! She took care of my cars needs within the time frame she promised. ?
8/3/2019
Silvia S. VERIFIED CUSTOMER
Vince was very good and efficient
8/3/2019
Henrico B. VERIFIED CUSTOMER
Very professional and knowledgeable. And helpful
8/3/2019
Deborah W. VERIFIED CUSTOMER
I do have an suggestion when making appointment calls by the customers let them know the cafe is closed . I went to my appointment without eating because I was planning to eat at the cafe finding out it was closed . If we had known that we would have eaten something before our appointment because we were hungry . Me and my husband.
8/2/2019
Bin L. VERIFIED CUSTOMER
Good service. Patience and nice
8/2/2019
Metin G. VERIFIED CUSTOMER
Excellent.
8/2/2019
Elena C. VERIFIED CUSTOMER
As in previous services, Kevin continued to provide excellent level of service.
8/2/2019
Jennifer P. VERIFIED CUSTOMER
Good service.
8/2/2019
Pedrito S. VERIFIED CUSTOMER
Service person Kevin Eng was very accommodating and was punctual, in fact, early when he mentioned that he’d give me a call once my vehicle was ready for pick up. I shall have my car serviced again by Sierra Honda in the near future.
Pete Sison
8/2/2019
Oscar M. VERIFIED CUSTOMER
Awesome service thank you Tina
8/1/2019
Weesan L. VERIFIED CUSTOMER
I went to Sierra Honda of Monrovia this morning for an oil change. Vince, my Service Advisor, was excellent as he noticed that my van just received a recall for the front passenger's airbag, so I left my van for an oil change and the replacement of the passenger's airbag.
Vince called me at 12:37 pm as he promised and informed me that my van is ready for pickup. When I picked up my van, I noticed that there were some napkins and plastic bags, which I originally put into my van's compartment, on the front passenger seat's floor mat. It was messy. I picked them up and drove my van away. On the way home, I noticed that a screw nut was on the front passenger seat's floor mat. I took a picture and am concerned whether this screw nut was a missing part due to the replacement of the passenger's airbag. I am worried about Honda's service quality and my safety. Please kindly advise what I should do at your earliest convenience. Thanks.
8/1/2019
Kathy N. VERIFIED CUSTOMER
Thank you so much !! Greatly appreciate you guys
8/1/2019
Ana G. VERIFIED CUSTOMER
Took to long for a 7 am appointment.
8/1/2019
Carol H. VERIFIED CUSTOMER
I always try to make my appointment with Vince because I know he will do his best to make sure everything is done promptly and correctly. He also does a great job of explaining things so I can understand! Keep up the great work, Vince!!
8/1/2019
Laurie M. VERIFIED CUSTOMER
Kevin is phenomenal in his expertise and customer service! I now ask for him by name!
Thank you, Kevin, for answering all of my questions! I feel valued as a customer, and I will continue to bring my car to Sierra Honda!
Most appreciatively,
Laurie
8/1/2019
Donna T. VERIFIED CUSTOMER
Tina was fine. My issue was with the battery. I had to have the battery replaced when the car was still under warranty. That was 1 year and about 15,00 miles ago. When the battery went out again this week I was told I had to pay for a new battery because there is no warranty on a battery that was replaced during the warranty period. So honda batteries only last 3 years if they’re paid for? Poor customer service!