It’s not his fault but my issue was not fixed and it’s on me to somehow prove that the issue i’m Experiencing are the XM module or antenna. My concern is Sierra is going to stick me with the bill when the issue is finally resolved. I’ve had the vehicle for three weeks.
4/27/2019
Jean D. VERIFIED CUSTOMER
Kevin is always so polite and very professional. I really like that I always can work with him.
4/27/2019
Edward L. VERIFIED CUSTOMER
I just thought that the rubber guards for my sons Honda Civic should have been covered with don kind of warranty after all we purchased 2 Civics the same day and my father purchased an Accord 2016 6 months later...see if your maintenance manager can do something for us...
4/26/2019
Pang Y. VERIFIED CUSTOMER
Very good service .
4/26/2019
Maureen S. VERIFIED CUSTOMER
Kevin was very helpful. Only problem was that my hood was not closed on my car.
4/26/2019
Valarie C. VERIFIED CUSTOMER
He was very polite and helpful.
4/26/2019
Donald T. VERIFIED CUSTOMER
Great set!!
4/25/2019
Stephanie R. VERIFIED CUSTOMER
I have to admit I think it takes longer than it should go service a car BUT I can’t say that I’ve had a problem with Sierra not any of their workers.
4/25/2019
Budiman N. VERIFIED CUSTOMER
Good thorough service
4/25/2019
Jacinto C. VERIFIED CUSTOMER
Vince was very helpful. Presented a solution to the problem and got it done in a prompt manner. 10/10
4/24/2019
Emiliano L. VERIFIED CUSTOMER
I have had the pleasure of having Vince Tran as a service advisor multiple times. Every time and including today he has exceeded my expectations. He explains everything that is going to be done in a way that I can understand. He calls me when my car is ready and gives me a breakdown of what they did to my car. Unfortunately for me he was out to lunch when I went to pick up my car, but Vince still called me just minutes after I had left Sierra Honda, to make sure everything was ok. Coming here is a great experience every time. The process is smooth and clear. Which is something I look for, especially when servicing my car. Thank you Vince for making my time with Honda Service an enjoyable experience.
4/23/2019
Susan K. VERIFIED CUSTOMER
We were totally impressed with Vince Tran,
He gave us a wonderful experience with Sierra
Honda. We definitely will return to this location
For service. He should be recognized as a super
Representative for your company.
Susan and Albert Kanahele
4/23/2019
Judth H. VERIFIED CUSTOMER
Vince is always pleasant, helpful and explains everything. My favorite service manager!
4/23/2019
Brent W. VERIFIED CUSTOMER
long wait time, hire more staff
4/21/2019
Christian F. VERIFIED CUSTOMER
Great service and excellent customer service
4/20/2019
Michael K. VERIFIED CUSTOMER
Kevin is a nice and thoroughly explained everything. He quoted me 1 hour for the service and he called me at one hour to tell me it was done.
4/20/2019
Julie W. VERIFIED CUSTOMER
Great
4/20/2019
Stephanie L. VERIFIED CUSTOMER
My husband was told 1 hour. Service didn’t even start until 1 hr after that indication and completed 2 hrs after
4/19/2019
Karen P. VERIFIED CUSTOMER
Matthew was pleasant & explained what would be done to my car. He told me how long the wait would be & said there is a cafe if I wanted to eat while waiting.
4/19/2019
Ester S. VERIFIED CUSTOMER
Yes. The outcome was nice. I wish it could be a bit more detailed of what happened and more communication between the mechanic and the clerk on the procedure expected and the length of waiting time that the customer shall wait. I was waiting for almost two hrs. when I ask an update. They told me about 2 more hrs more or less. So I call someone to pick me up. 7 min after, they told me my car was ready. (Wait.. what??? ((0'0)) ) a bit confusing.