Excellent service by Matthew!! He explained everything well
2/24/2019
Tu L. VERIFIED CUSTOMER
Thank you.
2/24/2019
Linda S. VERIFIED CUSTOMER
Kevin is very good explaining the service. He had a very congenial manner and seems very efficient
2/24/2019
Susan D. VERIFIED CUSTOMER
Kevin is good at keeping me informed about anything that needs work
2/23/2019
Jihan S. VERIFIED CUSTOMER
Very customer service oriented and friendly.
2/23/2019
Patricia S. VERIFIED CUSTOMER
Took over 2hours for an oil change. Had an appointment for 7:45. Left after 10 :15. Service was poor
2/23/2019
Sadat F. VERIFIED CUSTOMER
Prompt communication and clear explanation of the issue. Helped to complete car repair within deadline.
2/22/2019
Michelle B. VERIFIED CUSTOMER
I am very satisfied with my recent serviced experience with Johnathan. He is very nice and very kind. He is also polite and always folllow up me when leave my car for him. Not just that, he also has the patience with all the customers. I am very happy with his service. Thank you Johnathan, Michelle B
2/22/2019
Cynthia M. VERIFIED CUSTOMER
Good service. Prompt. Professional. Courteous.
2/21/2019
Maria S. VERIFIED CUSTOMER
Kevin is GREAT!
2/21/2019
Richard B. VERIFIED CUSTOMER
I had a 1:00 appt for an oil change. The service advisor Matthew said it would take about 1 hour, maybe 1 hr & 15 mins. I received a text notifying me of the progress. I responded that I wanted to continue to be updated by text. After 2 hours of waiting I went to the service desk to ask how much longer it would be. I had not received any text that my car was ready like I was promised. Someone at the service desk paged Matthew & he never responded to that text. That was an additional 8 minutes of waiting. Finally the gentleman at the desk completed my paper work & said my car was ready. I asked him how long has it been ready, he said he didn't know. There was no communication like I was told.
About one hour after I left I received a call from Matthew wanting to know how the service was. I explained to him what happened & he said he didn't remember writing up my service order. He apologized for the lack of communication.
Two hours is not an acceptable amount of time for an oil change, especially when I had an appointment and had to wait for my car.
The waiting room was messy & not very clean. Not a very pleasant place to wait for 2 hours. Very disappointed in the service.
2/21/2019
Colleen P. VERIFIED CUSTOMER
I was confused about being told that my powering steering fluid was leaking. When I asked more about it Pablo said “my guys are leaving around this time so they don’t have time to do a full check”. I had a scheduled appointment so I felt brushed off because it was 2:30 in the afternoon and I guess the mechanics leave around this time?
I don’t want a call back to discuss this.
2/21/2019
Michael L. VERIFIED CUSTOMER
The communication on this service was the worst I’ve had in four years with Sierra HONDA. The automatic texts were misplaced and mistimed.
2/21/2019
Eduardo O. VERIFIED CUSTOMER
Kevin was very accommodating. He was knowledgeable and made my experience quick and easy.
2/20/2019
Michael M. VERIFIED CUSTOMER
Professional and very attentive
2/20/2019
Deepak A. VERIFIED CUSTOMER
Vince is always good
2/20/2019
Agnes F. VERIFIED CUSTOMER
Pablo is awesome!
2/19/2019
Diann P. VERIFIED CUSTOMER
Friendly, fast service????
2/19/2019
Jeffrey W. VERIFIED CUSTOMER
I’m very happy with Tina Meng. If it wasn’t for her I would have gone to another dealership to get my Honda service. Tina deserves a five stars! I’m looking forward to the survey!