Texts sent are out of date and irreverent. The car was bask for several hours when the text came to say the service was complete. The cost to change oil was very high and declined. Will go else where for further service.
10/11/2018
Andres A. VERIFIED CUSTOMER
Kevin was excellent and very thorough. He is a cut above.
10/11/2018
Antonio R. VERIFIED CUSTOMER
I greatly appreciate the service I was given today.
10/11/2018
Dianna D. VERIFIED CUSTOMER
They can't solve my issue.
10/10/2018
Allison S. VERIFIED CUSTOMER
Tina was wonderful. My experience at Sierra Honda was infinitely better than Pasadena Honda. I greatly appreciated the text updates. I didn’t have to spend hours trying to find out the status of my car. Thank you!
10/10/2018
Scott A. VERIFIED CUSTOMER
Tina was knowledgeable, super-friendly and professional. Looking forward to my next visit.
10/10/2018
Scott M. VERIFIED CUSTOMER
It was all good. Johnathon was right on top of everything. He had the car ready when promised took care of everything that he said he would. Thanks Scotty
10/10/2018
Michael H. VERIFIED CUSTOMER
Very personable and informative
10/9/2018
Nick L. VERIFIED CUSTOMER
Excellent customer services!
10/9/2018
Kelly G. VERIFIED CUSTOMER
The extended warranty wasn’t explained at the time of purchase. I expressed that to Vince and he said “I know”. Then I decided I was going to not have my car serviced and quickly came back in because I don’t have time to deal with car issues or taking it somewhere else and since Vince had quickly voided it , he didn’t keep from letting me know he was annoyed and inconvenienced. I was disturbed when he said “I know” to not being told of the terms of the extended warranty. If this is something the service technicians know then something needs to be done.
10/9/2018
James C. VERIFIED CUSTOMER
Kevin is my favorite service writer. He always takes care of me and my cars. Thank you Sierra!
10/8/2018
Laura W. VERIFIED CUSTOMER
Kevin consistently provides great service and explains everything clearly
10/8/2018
Dewayne M. VERIFIED CUSTOMER
High price for parts and service. Had oil change for $45 and yet a simple thing like the dash indicator was not reset. I had a Jeppy Lub check to determine the oil had even been changed. Had to take my Ridgeline back twice and paid over $600 to have my air conditioner fixed. Even at such high price I was told a car wash was not available. I have a 12 year old Ridgeline that will be replaced with a new $40k one soon. Why should I cone back to Sierra for a new one?
10/7/2018
Jennifer Z. VERIFIED CUSTOMER
Jonathan was very friendly and helpful.
10/7/2018
Jeffrey S. VERIFIED CUSTOMER
Vince far exceeded my expectations...got me in and out super quick.
10/7/2018
Rodolfo T. VERIFIED CUSTOMER
Very good service. Very helpful and professional.
10/7/2018
Steven K. VERIFIED CUSTOMER
Tina was very friendly and helpful with my vehicle. Thanks!
10/7/2018
Sharon M. VERIFIED CUSTOMER
I’m very satisfied with Jonathan’s customer service expertise. He was extremely helpful and made me feel as if he truly cared.
My only concern is that now when I turn my air conditioner on there is a sound that wasn’t there before.
10/6/2018
Juan V. VERIFIED CUSTOMER
Pablo was an excellent service advisor he always kept checking up on me in service area and got the car done at the time I asked for