I waited almost 2 hours for an oil change and battery sensor recall and was on paper that should be done by 10 am...I waited till 10:30 and asked if It was done then the advisor went to check and that's when I saw my car drive into the garage to get serviced when I saw cars that were coming in at 10 going straight into the garage. The advisor said 15 more min. I believe they completely forgot about my car and then rushed to get it done in 15 min so I left close to 11 am, almost 2.5 hours later when I know it shouldn't take this long and I had an appointment. This is the second time back to back I had an experience like this at this dealer. Why can't the service dept get their act together? I called mike shable and told him about this and he said he would find outwhat happened but I'm not sure if he was going to contact me and inform me on what happened.
12/16/2017
Kevin S. VERIFIED CUSTOMER
Perfect
12/16/2017
Lori B. VERIFIED CUSTOMER
<3 Kevin! He’s the best!
12/16/2017
Lorraine A. VERIFIED CUSTOMER
I was WOWED that the time you gave me as when my car would be finished was right on! The reason I was so shocked was because I hadn’t made an appointment for that morning but since my meeting was canceled I thought I would call at 9 o’clock and see if it was possible and I was told to bring it in and brought it in which took me an hour to get there. Sierra Honda is spectacular ????????????????
12/15/2017
Virginia W. VERIFIED CUSTOMER
Vince’s Service was very efficient. He understood my concern and had one of Honda’s more experienced technicians check the car. Every thing was fine, and the service was very prompt.
12/15/2017
Francis L. VERIFIED CUSTOMER
Excellent service.
12/15/2017
Christian S. VERIFIED CUSTOMER
excellent service
12/14/2017
Kathleen W. VERIFIED CUSTOMER
Vince was courteous and efficient.
12/14/2017
David C. VERIFIED CUSTOMER
Both Alex and Aspet were very courteous efficient and professional.
Thank you for your help !
12/13/2017
Barbara F. VERIFIED CUSTOMER
Alex told me it would be 2hrs and it was two hours to get my car done, very happy this time. Thank you Alex
12/13/2017
Ubaldo Jr. VERIFIED CUSTOMER
Alex was polite, honest and Efficient on his work. Way to go team Honda
12/12/2017
Ubaldo Jr. VERIFIED CUSTOMER
Alex was very polite and honest about the time frame when the job will be done. I was glad to have had him as my service rep job well done.
12/12/2017
Joon Y. VERIFIED CUSTOMER
Brian always provides prompt and complete service
12/10/2017
Aaron N. VERIFIED CUSTOMER
I was helped by others while Alex was at lunch. Everyone was super helpful. Alex works super hard when I met him. Does all for his customers and extremely energetic. Great part of your team.
12/10/2017
Alex N. VERIFIED CUSTOMER
Thank you alex for getting everything done nice and smooth
12/10/2017
Brandy T. VERIFIED CUSTOMER
Thanks so much for your help and I appreciate you contacting me once info was available on my car.
12/10/2017
Alejandro A. VERIFIED CUSTOMER
Bryan did a great job with following through with my request. Had a great experience at Sierra Honda. Keep up the great work and excellent Customer Service
Sincerely,
Daisy & Alejandro Alcala’
12/10/2017
Maria A. VERIFIED CUSTOMER
The only problem I had is when I made the 7 a.m. appointment and I advised the representative that I would need a shuttle, I was not informed that the shuttle was not available till 8. I would have made other arrangements if that was the case and would have not dropped off my car that early. Thank you.
12/9/2017
Ramona H. VERIFIED CUSTOMER
Excellent service. Alex did a great job attending me
12/9/2017
Red D. VERIFIED CUSTOMER
He is nice and very professional and i wont hesitate referring Honda service because of guy like Vince!