Sara was great. Positive review on her BUT - I was not provided a wash of the car with my service. In past visits over the last 5 years this was typically included (or a certificate for a wash). Cashier told me Sierra is no longer doing this. A disappointment. One of the items that differintiates taking the car to the dealer for service that one of the many other less expensive non-dealer options nearby. Car was there for a few days and came back much dirtier than when it went.
8/4/2017
Wenchao R. VERIFIED CUSTOMER
To whom it may concern,
I had my car first service here yesterday. All the staff were friendly. I carried my baby with me so I was informed by the front desk girl that there is a cafe with play room.
My question is, is car wash is not included or just my car? I got Kay car as dirty as I sent it in. I was expecting a free car wash. If nowadays , car wash is not included, j should be informed.
Just feel a little bit confused.
Thanks!
8/3/2017
Carmencita M. VERIFIED CUSTOMER
The drivers seat is too low , so parking is too difficult. Was advised to get a cushion to be able to see . Bought one , still not helping .
I wish Honda will be able to fix this inherent problem . However, the problem still exists even in the newer models . How sad !!!
8/3/2017
Jeremy T. VERIFIED CUSTOMER
Cynthia was very kind and honest, and communicated throughout the process.
8/3/2017
Angela T. VERIFIED CUSTOMER
She is the best, alway has smile on her face, I don't want my car to break down , but this is only chance I will see her , thanks Cindy
Good job
8/3/2017
Christian C. VERIFIED CUSTOMER
Excellent service
8/2/2017
Carmela L. VERIFIED CUSTOMER
Erik provided excellent customer service
8/2/2017
Noemi L. VERIFIED CUSTOMER
Erik was great. The 2 hour oil change wasn't exactly great.
8/1/2017
Mabell M. VERIFIED CUSTOMER
It took too long for an oil change (I took it in at 11:00 am and was told it was ready until 3:30pm)
8/1/2017
Yuko H. VERIFIED CUSTOMER
Cynthia provided professional service I expected from Siera Honda. She explained to me from the beginning that estimated waiting time was 3 hours. The oil change took exactly 3 hours.
8/1/2017
Ernesto S. VERIFIED CUSTOMER
Excellent customer service is a norm for Erik.
7/30/2017
Andrew S. VERIFIED CUSTOMER
We were a walk in no appt. on a Sat. Although they were unexpectedly busy, Cindy checked us in and explained that it may take a while. We were completely aware that we would need to leave the car and would have to wait. Cindy also set up an appt. for our other car to ensure no issues for next weekend. This is our first visit at this service center and will plan to see Cindy in the future due to her professionalism.
7/30/2017
Willie M. VERIFIED CUSTOMER
Sierra Honda is a very professional establishment with compotent individuals to handle the business of getting your automobile taken care of in an efficient and
expeditious manner. Keep up the good work and I will continue to be a customer.
Thanks for getting my vehicle back to me as promised.
7/30/2017
Flor L. VERIFIED CUSTOMER
Cynthia vecchiato was great with me I love her explanation about prices and everything it was my first time there but I don't understand why I made an appointment online and the person who will be there to help me it wasn't there he was on vacation I waited for 25 minutes outside for some one who can help me and it was Cynthia but like I said she was fantastic with me but next time I would take my car to another place. Thank you
7/30/2017
Hilda M. VERIFIED CUSTOMER
Very good customer service.
7/30/2017
Anita C. VERIFIED CUSTOMER
Erik, as usual, was terrific, timely, and patient.
He used every resource he had to help fix my car.
7/30/2017
Veronica M. VERIFIED CUSTOMER
Erik was great, very helpful
7/29/2017
Melvin Z. VERIFIED CUSTOMER
Kevin Eng the reason I come to Sierra Honda. I trust him, he knows his stuff, and he is reliable. Sierra Honda is incredibly fortunate to have him.