Kevin checked the van when I dropped it for oil change. He was uptight and not friendly. When I came to pick up my van I found there is a scratch on the right front corner of the vihecle. I informed Kevin about it. He answered that he did not see it because my car was dirty. He called his manager Mr. Sharble who refuse to take any action towards it and asked me to call my insurance to report the damage. Mr. Sharble also told me if I do not like thier service not to come back Again. Also, the breaks started to squeak therefore, I believe I will not recommend Sierra Honda service to anyone in the future.
I am writing to you complaining and because I need a resolution on this matter.
Thank you,
Lamya H
10/27/2020
Trish M. VERIFIED CUSTOMER
Vince greeted me in a respectful manner and listened intently with the issues I had with the car. He was honest in his assessment and final estimated costs of my repairs. I didn’t feel as though he was trying to rip me off in making unnecessary repairs.
10/26/2020
Nathan H. VERIFIED CUSTOMER
Vince Tran is an outstanding service writer and also goes over and beyond to make sure my Honda Accord sport is always taken care of.
10/25/2020
Gary J. VERIFIED CUSTOMER
I will see Adam again this monday, a different issue.
10/25/2020
James C. VERIFIED CUSTOMER
Thank you Kevin!
10/25/2020
Diana D. VERIFIED CUSTOMER
Amazing service!
10/25/2020
Christopher C. VERIFIED CUSTOMER
Yes, she was helpful and kind throughout the experience, Richard also called in to check if everything went well too, he was a great salesperson as well
10/25/2020
Byron M. VERIFIED CUSTOMER
Every time i am helped by kevin, he always provides outstanding service. All my questions are answered and he explains the issues clearly. I always ask for him because i know i will be taken care of.
10/25/2020
Sylvia B. VERIFIED CUSTOMER
Very responsive and professional.
10/25/2020
Atchuta . VERIFIED CUSTOMER
Very satisfied with the service and the details discussed.
10/25/2020
Ana L. VERIFIED CUSTOMER
Tina was very thorough in explaining how the eckbond would work and what to expect. She was also very friendly and professional.
10/25/2020
Yim Oi. VERIFIED CUSTOMER
Great job
10/24/2020
Vanessa H. VERIFIED CUSTOMER
Kevin was very transparent and helpful. Great customer service and very professional.
10/24/2020
Francis L. VERIFIED CUSTOMER
Excellent service.
10/24/2020
Edgar O. VERIFIED CUSTOMER
Vince always goes the extra mile to provide excellent customer service. Thank you Vince!
10/24/2020
Renato A. VERIFIED CUSTOMER
Timely and thorough service with great value prices. Thank you Vince and Sierra Honda
10/24/2020
Melissa R. VERIFIED CUSTOMER
Adam was very nice and professional. Sierra Honda figured out the issue of my car and resolved it very quickly.