Andrew new I was in a time crunch , got me in n out so I could make my spot. This is my 5 oil change there have never felt better taken care of Thanks Andrew
11/13/2016
Pete H. VERIFIED CUSTOMER
Do not lose Jeff, he. Has been the best for years.
11/11/2016
Jennifer R. VERIFIED CUSTOMER
He was awesome
11/11/2016
Kim N. VERIFIED CUSTOMER
Jeff has always delivered exceptional customer service. Always professional, kind, respectful and honest.
11/9/2016
Alessandra C. VERIFIED CUSTOMER
The wait time was to long. It took 3 1/2 hours.
11/6/2016
Gary W. VERIFIED CUSTOMER
The first day: I left vehicle at 8am and received a call at 4pm said it needs to charges freon and ac service. Isn't it a 5 minutes process to tell it needs Freon knowing AC is not cool? It took 8 hrs?
Then 2nd day no update even I called and was promised to receive updates.
3rd day I estimated that maybe the leakage is too small and hard to be detected so it took so long and asked to pick up the vehicle before close, and was agreed. Then right before I'll leave to pick it up at 7pm, I called to make sure there is somebody there but was told no paperwork found. W.T.F.
Finally I called on the fourth day and was told i can pick up. Then I received updates in msg, call from Jeff etc.
I have to call and push it forward. Definitely not good experiences. I'll probably goto a professional AC shop next time if AC ever runs warm.
11/6/2016
Michael R. VERIFIED CUSTOMER
Jeff always helps make sure all my services are up to date. Always look forward to visits even when there not schedule. Look forward to the next visit.
11/5/2016
Deborah M. VERIFIED CUSTOMER
Everything was just fine. Plus, my canvas washed. And if you knew how dirty it was, you would know that had to be quite a job. I'm completely happy with the whole experience. !
11/5/2016
Mary F. VERIFIED CUSTOMER
Thanks to Jeff for the great job
11/1/2016
Haokai X. VERIFIED CUSTOMER
He did a really good job saved a lot of my time very friendly and patient
10/30/2016
Ron G. VERIFIED CUSTOMER
Service advisor was very proactive with his assistance in getting the vehicle repaired under warranty
10/28/2016
Edward M. VERIFIED CUSTOMER
A total of 3 recalls were done. I arrived 15 minutes early Everything was ready. Told up 2 hr wait, done in under 1 hr 15 minutes. Good, friendly service
10/26/2016
Rivers J. VERIFIED CUSTOMER
Repair took a bit longer than expected, however the dealership staff is always professional and friendly.
10/25/2016
Lazaro P. VERIFIED CUSTOMER
Time frame was a bit long, though expected. Also, the wash which I received was not truly a wash, more like a rinse if anything.
10/23/2016
Hratch B. VERIFIED CUSTOMER
Sang Cao was honest and very transparent. Completely opposite of the stereotypical dealer experience of being taken to the cleaners. I felt very comfortable with Sierras overall approach. They call you first to provide you with the diagnosis allowing you an opportunity to determine how you'd like to proceed. Sang and Sierra have earned a new customer.
10/18/2016
Piyumi W. VERIFIED CUSTOMER
We will definitely come back!
Keep up the good work????
10/16/2016
Ron G. VERIFIED CUSTOMER
Jeff goes out of his way to provide outstanding customer service including the porters and shuttle drivers...
10/15/2016
Nick Z. VERIFIED CUSTOMER
It would be helpful if they didn't have such a crazy workload, and I had the opportunities to have them work on the car as soon as I had the problem, rather then bringing it in at 7am :-(