The trailer brake that was installed was very complicated. It took a lot of time and patience. I had a lot of questions, they were answered. When the car was not going to be ready for our camping trip, Diane stepped in and had the technician stay after hours to finish the job. Diane stayed to make sure the job was complete, and had me pick the car up after hours. Thank you for going above and beyond to meet our deadline.
7/23/2021
John S. VERIFIED CUSTOMER
Nelson provided excellent service, he went above and beyond to help me out.
The team at Sierra Chevrolet is great!! I was really surprised when I was provided a Lyft ride to take me home that was awesome! I will definitely continue to service my vehicle at Sierra Chevrolet. Thanks once again!
7/23/2021
Alicia E. VERIFIED CUSTOMER
Abe is awesome! I’ve dealt with him a few times. Very attentive and friendly!
7/23/2021
Melissa F. VERIFIED CUSTOMER
Excellent customer service!!
7/23/2021
Mary A. VERIFIED CUSTOMER
Edwin was very honest with me about having to reschedule next week to finish up on my concerns regarding my AC and rear camera. The technician was on vacation. I appreciate his honesty and getting me an appointment with the technician.
7/22/2021
Juan M. VERIFIED CUSTOMER
My dash had two cracks in it but now its broken, it looks terrible now .
7/22/2021
Pedro A. VERIFIED CUSTOMER
Nelson is a very nice guy. Broke it down step by step in what they did to my truck. He also answers all your questions and if he doesn’t know the answer he goes out his way to find it .
7/21/2021
Epi C. VERIFIED CUSTOMER
Edwin was fine. Your dealershaip needs to retrain your service dept reps. When I saw my vehicle was ready. I walked into the service dept. I stood there for over 5 minutes waiting in the office while one guy talked to his buddy on the phone and the other younger rep was texting. Then he decided to call his girlfriend. I finally said, does anyone work here? The short older guy with a beard still ignored me and the one with the glasses/younger, said he would call someone to help me. I can take my business elsewhere if I am going to be ignored. I dont have to stand there and listen to personal conversations. This was on 7/20 around 9 am.
7/21/2021
Araceli J. VERIFIED CUSTOMER
Excelente costumer service
7/21/2021
Desery R. VERIFIED CUSTOMER
Joe did a really good job. He called and kept me updated with my car.
7/20/2021
Lydia F. VERIFIED CUSTOMER
Abe was very helpful.
7/20/2021
Antonio H. VERIFIED CUSTOMER
Joe was awesome. The technician was awesome. All around excellent job. Joe stayed in touch throughout the whole service and the day prior. Greatly appreciated
7/20/2021
Amanda A. VERIFIED CUSTOMER
Edwin did a terrific job helping me with vehicle.
7/19/2021
Jorge P. VERIFIED CUSTOMER
You guys lost my keys and wasted my whole Saturday!!! Big disappointment worst service I can’t believe you guys lost my truck and house keys
7/19/2021
Nikita J. VERIFIED CUSTOMER
Nelson took very good care of me/my car. Answered all my concerns with great patience. Was very satisfied with the customer service that he gave. Will be a returning client because of it. A Job Well Done!
7/18/2021
Maria C. VERIFIED CUSTOMER
Beautiful beautiful
7/18/2021
Victoria M. VERIFIED CUSTOMER
Always great customer service!
7/18/2021
Sean S. VERIFIED CUSTOMER
Abe is fantastic, he always provides excellent service and communication. I commend him highly and would recommend him to anyone.
7/18/2021
Arturo V. VERIFIED CUSTOMER
Very pleasant and helpful
7/18/2021
Javier R. VERIFIED CUSTOMER
When I arrived I was told it would be 2 hours so I decided to walk to store near by and return. I arrived back in 2 hours and was then told it would be an additional 20 mins. After waiting over an additional hour a sales manager asked if I needed help which I explained the delay. He spoke to service team and was able to get the oil change done. The explanation contradicted from what the service technician told vs what the sales manager said for what the delay was. I am not happy with the miscommunication and expect a better way to handle clients who have a busy schedule.