I appreciate Mr. Joe Jimenez. I did have an issue with the way my dashboard was set back into place. I brought it up to Joe. He communicated that back to the technicians and was able get it taken care of. With a great and professional attitude.
4/9/2021
Sistermary A. VERIFIED CUSTOMER
Joe, was very understanding and patient as we decided whether to repair or purchase a new vehicle. We ended up purchasing a new vehicle. Thank you Sierra Chevrolet for taking care of your customers!
4/9/2021
Werner D. VERIFIED CUSTOMER
Excellent service love the Lyft pick up
4/8/2021
Steve K. VERIFIED CUSTOMER
There was a miscommunication with someone to address my recall where I had to wait beyond the hours I was told. If told from the beginning I would’ve arranged a ride home. When I checked multiple times I was told soon soon. Well finally the person who was supposed to take care of the recall went to lunch and wasn’t fixing the issue as promised. Very frustrating. Also I asked him to check and fix the tps sensors that was messed up last time I took it in to Sierra. Finally after the oil change the counter wasn’t reset. Makes me wonder if the oil change actually happened. Very bad service overall.
4/8/2021
Cynthia M. VERIFIED CUSTOMER
Please call ****-****-xxxx
4/8/2021
Angelica Q. VERIFIED CUSTOMER
the employee that helped me/rang me up for my oil change was fantastic! However, I was not happy to know that your prices went up on a oil change. Also, I remember receiving a car wash in the past after I received a oil change. Today I did not receive a car wash.
4/7/2021
Jose G. VERIFIED CUSTOMER
I’m impressed the quickness in checking in to drop off my truck. The idea of a 21,000 mile service kit. The total price was presented to me up front, no surprises and the call when the service was complete. Will come back.
4/7/2021
Rinaldo R. VERIFIED CUSTOMER
Very professional service
4/5/2021
Karie W. VERIFIED CUSTOMER
Yes
4/4/2021
Victoria M. VERIFIED CUSTOMER
My oil change was completed quickly. Thank you for the friendly service.
4/3/2021
Tom C. VERIFIED CUSTOMER
Edwin did a great in communicating with me about my car. Very professional. Thank you Edwin
4/3/2021
Joseph B. VERIFIED CUSTOMER
I worked at a motorcycle dealer for ten years, so I have a good understanding of how the Service Dept. works. Mr. Jiminez was polite, professional, and efficient - an ' 11 ', on a scale of ' 1 to 10 '.
4/3/2021
Monique A. VERIFIED CUSTOMER
So dissatisfied with the Customer Service
4/3/2021
Wendy C. VERIFIED CUSTOMER
It didn’t take to long and everyone was wearing masks. Felt safe to bring my car and wait.
4/2/2021
Cheryle L. VERIFIED CUSTOMER
Thank you Edwin for getting the problem with my truck taken care of.
4/2/2021
Matthew B. VERIFIED CUSTOMER
Edwin was very personable and totally on top of things. I felt that I received excellent customer service and would recommend Sierra Chevrolet to others because of him.
4/1/2021
Bret S. VERIFIED CUSTOMER
Service was great but after getting the intake put on it seems the power is less
4/1/2021
Donald B. VERIFIED CUSTOMER
Thank you!
4/1/2021
Monica H. VERIFIED CUSTOMER
Left several messages requesting the status of my vehicle with no call back. Even talked with a female manager who said she'll call back but never recieved a call. Was out of state for a funeral but would have like three peace of mind that my car will be ready when I'm home.