Great communication!
Joe is very professional & made me comfortable from the beginning.!
3/2/2021
Michaelangelo R. VERIFIED CUSTOMER
Edwin did a good job Thank you
2/28/2021
Phillip A. VERIFIED CUSTOMER
Yes Joe did a great job. Came to my car and asked me what I wanted to do today. And got me in and out. Swiftly. As usual.
2/28/2021
Sam V. VERIFIED CUSTOMER
Took way too long. Communication was poor. Misquoted cost when picked up car. Over not sierras fault just gm is not impressing me with there product. First Chevy I owned and the most problems and I've only had the car six months.
2/28/2021
Jaime P. VERIFIED CUSTOMER
Good customer service
2/28/2021
Vitalina M. VERIFIED CUSTOMER
Edwin did a great job. Answer all my questions and got the job done excellent.
2/28/2021
Eulalio F. VERIFIED CUSTOMER
I am very satisfied with the service
Thank you
2/28/2021
Tina M. VERIFIED CUSTOMER
Joe was awesome. He explained everything very thoroughly. Finished my car days before I expected. Thank you so much!!!
2/28/2021
Edward D. VERIFIED CUSTOMER
Excellent service
2/28/2021
Guillermo C. VERIFIED CUSTOMER
I had a problem with another service writer
2/27/2021
Bahram V. VERIFIED CUSTOMER
At the beginning, I was unhappy and frustrated with the manager’s performance. Too slow figuring out the problem and to order parts. No respond to my phone calls or letting me of status. Frustrated, I had to take my car back and wait for the part to arrive. It was claimed the part was stock in weather storm. Part comes in and they don’t call me until I had to stop by to find out parts have actually arrived. After that, things went smoother, I made a new appointment to have the part installed.
2/27/2021
Barney L. VERIFIED CUSTOMER
Diane Brereton was extremely helpful and courteous with the recall service.
2/26/2021
Vincent Z. VERIFIED CUSTOMER
Service was excellent
2/26/2021
Brian K. VERIFIED CUSTOMER
Better communication regarding service time needed
2/25/2021
Sandra S. VERIFIED CUSTOMER
The service on our truck was done in a very timely and efficient manner
2/24/2021
Joseph V. VERIFIED CUSTOMER
Everything was good
2/23/2021
Mike Z. VERIFIED CUSTOMER
First time there for service, associate was very helpful, curtious.i had a good experience, didn't take long for my vehicle to be ready. Great job!!
2/23/2021
Fedia O. VERIFIED CUSTOMER
Besides the battery software update recall, I asked for 27500 miles service and it was not being done, no tire rotations, no multi point inspection report or updates. I left the car at the dealership at 8.49am, no one called me back and I have to call at 3pm to find out the status.
No one was answering my calls and I have to call the sales department asking their help to transfer me. When I was there to pick up the car, the service rep was chatting with a friend in front of the office, leaving a guy in the office to run around trying to look for answers for my questions.
This is my first visit to this dealership, and probably will be my last.
2/22/2021
Donovan V. VERIFIED CUSTOMER
Thank you for everything I really appreciate!
2/20/2021
Oscar F. VERIFIED CUSTOMER
I appreciate the professionalism and excellent customer service rendered to me at Sierra Chevrolet.