Sierra Chevrolet Auto Repair Service Center

Great service. Thank you Howard.

My service was great and did a good job on my car!

Your good people

Well,where to begin. I had my car towed there on the 29th around 2. I was taken to the the service office where I was told Jeffrey would take care of me. I waited for Jeffery to acknowledge me. Not once did he or the other guy asked me if I had been helped or that someone would be right with me. It was until I asked the person who brought me in there if he knew when I was going to be next. He looked surprised that I was still there and asked me to ask Jeffery how much longer. When I asked Jeffrey, he didn't know I was even waiting for him. He could've just asked me. He apologized and claimed he was not feeling well.I left my car and was told Jeffrey would call me with details on my car, he sent me a text the very next day, but he never responded to my of my text. I got a callback and was told I had to replace my neg cable, which I agree to do. They quoted me $523 & that they would oder part Monday. I didn't hear back from Jeffrey or anyone, so I decided to call the dealership,since Jeffrey wasn't responding to my texts. I was put on hold while they transferred me to him, when what a coincidence, Jeffrey was on the other line trying to call me that my part had arrived, mind you this is on Friday the 6th of December, a week later. It was about 4:30 & I still needed to call AAA to head over there to replace my battery before they could replace the cable. I wasn't able to do it on Friday because I had no ride to the dealership. I called Jeffrey back & he stated that it would be better for Saturday. I get there excited that I was getting my car back going to go through the worse experience, a nightmare. We're in the office getting everything settled, then Jeffrey tells me that it was going to be $6hundred & something. I immediately, stopped him by saying that my husband and I were told it was going to be$523. He then proceeded outside. Came back in a said that they had add an extra part. But told me not to worry about it. I'm sorry, but that made me mad & very suspicious. But that's not all, my nightmare continues. After, the price was adjusted, I paid with my ATM. Somehow my payment wasn't showing on the computer, But it was showing on my phone that it had gone through. I understood, that it needed to show up in the computer there before they could release my car, but Jeffrey was ready to write me off without trying to work with me or evening try to figure out solution. Thank goodness for Abe,he made suggestions, tried to figure it out to get me on myway. He suggested a longer car, even suggested for Jeffery to call someone, I'm assuming management and explain the situation, Jeffrey told Abe for him to do it. Abe,called and explained the situation and was told to make a copy of my DL and ATM. That was it!!! Thanks to Abe for being there that night. I hope I don't have to go back again.

Jaime was very welcoming and made me feel at home.He answered all my questions and was extremely knowledgeable. I knew I was leaving my vehicle in good hands. Also spoke to your service Mgr. she was awesome !Thanks for great service with a friendly smile. I will definitely be returning for all my vehicles needs

Good communication

Better service. Your service was terrible. It took Five and a half hour to so a regular oil change. Not only that I took my car with 51510 miles and I got it back with 51512, can some one explain that to me. I'm still waiting for the service manager to call me.

Feel good my truck is doing great thank you Abe and sierra Chevrolet great job

I have had this car for a year and have no problems with the seat belt until recently. No one checked it before it was written up for service. After 4 hours I was told it was normal operation for the belt. It is not , the buckle sticks on the belt. I insisted they order me a new belt.

Cara went into assistance 2 times in a row and didn't solve the problem. The LED is still ON.

Great customer service. Jeff was so good that he beat the app thst told me my car was ready.

She was very helpful and pleasant

Abe’s customer service was commendable. He is an asset to your organization and should be recognize for his professionalism.

Good service ?? ?? ?? ??

I thought all the maintenance on my car was free including oil changes and such what was the point of paying for it. Paying 42 for an oil change is bull **** when I could of done it at pepboys for 25 and I only asked to ADD oil to my car not a WHOLE OIL CHANGE so yeah I'm kinda miffed

My driver door does not close properly I’ve been trying to get it fixed since I bought the car new in there tell me that they’re not able to fix it

Great job. I really felt taken care of. All the work was done in a timely mannor,and transportation was provided for me which speaks volumes. I appreciate your care and concern of the service provided to me. Thanks again. Mr. Job P

Abe was great. BEST customer service I’ve had in a dealership! Thank you!

Great service. Thank you

If you look at history of the repairs I’ve had to do since I purchased the car from Sierra Chevtolet, I’m not pleased