I was told that if I go to any Chevy dealership to get an oil change I can get free diagnostic testicular for my check engine light. So I show up to the dealership to find out that I had received fase info. I asked for an oil change and next thing you know I’m quoted over $100.00 I said no way I just saw the oil change is cheaper how many quarts of oil are you using? The response was 6 which the price was 49.99 so I said this is the premise the service tech said no i have to charge you 59.99 and didn’t give me a reason as to why... when I asked why I was quoted over $100.00 service tech said oh it was a different oil change... I think we as customers should have all services offered and we pick what is best for our budget. I figured I’d go get serviced at a Chevy dealership because I trust in them after this I’m not sure how much I can trust their services
10/13/2019
Michael U. VERIFIED CUSTOMER
Thank you
10/12/2019
Kedcia R. VERIFIED CUSTOMER
Very good service
10/12/2019
Avis R. VERIFIED CUSTOMER
The service experience was fantastic from the initial call to set up the appointment to the actual in-person interaction. Jeff and your entire service team were amazing. I'll make sure to give a raving review to the manufacturer.
10/12/2019
Maggie H. VERIFIED CUSTOMER
Abe was great, however, the Lyft driver for my return to pickup my car cancelled on me. Had problems getting in touch with Sierra Service, call kept disconnecting. Asked the operator not to hangup on me because of the problem I was having trying to reach the Service Department. She hung up on me. I was distraught due to the lateness of the hour. Not a happy camper.
10/10/2019
Keith B. VERIFIED CUSTOMER
I had an appointment. Dropped off my vehicle on time. I stated that I needed to run an errand and asked how long the service would take. I was advised approximately 1 hours and 45 minutes. I returned approximately 2 hours later and was told it would be another 45 minutes. After an hour I was told another 30-40 minutes. I became upset because I had an appointment and still had to wait over 4 hours. Jeff’s excuse was that people waiting received priority. Then his excuse was that he was short technicians. Then they were on their lunch break. Unacceptable. I won’t be back!!!
10/10/2019
Amanda S. VERIFIED CUSTOMER
The service was terrible, no one clearly communicates with each other regarding customers, Monday took me 27 min to book an an appointment after the lady in the service dept hung up on me, they told me it would be ready by 1pm which they were trying to get me to give them more time because they got “busy” I had an appointment and had to work so I needed my car, they ended up being ready at 130 -mind you they did not offer a shuttle or anything no courtesy or politeness to customer - then the guy tried to charge me $179 for a $49.95 oil change - they charged me the price if something like a filter he said by “accident” - probably they were trying to see if they could hustle money out of me- but I quickly caught the over charge. To top off my experience the guy handed me the key and said it’s in the customer parking lot - after I walked around my car was no where they had to go “find” it this place is a JOKE and so is the GM running it !!!
10/10/2019
Nikita J. VERIFIED CUSTOMER
I was overall satisfied from managment (Keith) down to his team (Howard & Ana) on the service that was extended out to me during my visit. They took really great care of me and made sure that my car was completely cared for and I couldn't ask for anything more. Nikita
10/10/2019
Robert G. VERIFIED CUSTOMER
Great help
10/8/2019
Fernando G. VERIFIED CUSTOMER
Great to know there is efficient people to to count on. Thank you
10/7/2019
Richard A. VERIFIED CUSTOMER
Everytime that I have Abe as my service advisor he is always friendly and courteous as well helpful. I feel everyone on your staff should be like him.
10/5/2019
Christina S. VERIFIED CUSTOMER
I interacted today with a few employees at Sierra Chevrolet in Monrovia. Although everyone treated me well, Abe demonstrated customer service that was above and beyond the rest, making sure I knew what was happening with my car at every step of the way, and communicating to me in a cheerful and expert manner.
10/4/2019
Al B. VERIFIED CUSTOMER
Jeff usually takes care of us and we have always been very satisfied.
10/3/2019
Jason W. VERIFIED CUSTOMER
Howard was great, calm and reassuring demeanor. Thanks Howard
10/3/2019
Jasmina N. VERIFIED CUSTOMER
Abe always goes above and beyond thanks Abe
10/2/2019
Aaron B. VERIFIED CUSTOMER
Abe helped me every step of the way and helped me with more than I needed!
10/1/2019
Jevon B. VERIFIED CUSTOMER
Great team
10/1/2019
Augustin F. VERIFIED CUSTOMER
Everything was good except it took too long
10/1/2019
Leticia T. VERIFIED CUSTOMER
Abe was not in to assist me but his colleagues got my car taken care of.
10/1/2019
Nance E. VERIFIED CUSTOMER
My car was finished in a timely manner and Abe kept me informed of the progress.