Service adviser was nice. I would have appreciated more updates through the hour and a half I had to wait though. Pretty long wait even though I had an appointment.
11/11/2018
Kyle G. VERIFIED CUSTOMER
Thanks for the quick and convenient service!
11/10/2018
Hrip K. VERIFIED CUSTOMER
Scott was very helpful and provided excellent service
11/8/2018
John B. VERIFIED CUSTOMER
He’s an asset to the dealership !!!!!!
11/7/2018
Tyler H. VERIFIED CUSTOMER
He was knowledgeable and responsive.
11/7/2018
Dustyn W. VERIFIED CUSTOMER
Very helpful
11/6/2018
Joseph D. VERIFIED CUSTOMER
Great service
11/6/2018
Ping C. VERIFIED CUSTOMER
It takes two and half hours to finish a change oil and tire rotation. Too slow.
11/2/2018
Diane K. VERIFIED CUSTOMER
Despite bringing our car twice no service was given. We will not be coming again.
11/1/2018
Jorge M. VERIFIED CUSTOMER
Terrible service, had to come back to the shop to get an update, after having the car two full days they did nothing and wasted two days of my life. Something is terribly wrong with the service department. I leased my car here and had a great experience, I was expecting the same from the service department but I was deeply disappointed.
10/28/2018
Edwin R. VERIFIED CUSTOMER
Very fast and friendly service, thanks Sal
10/28/2018
Michael L. VERIFIED CUSTOMER
Keith the service manager was great.. the road to get to Keith was a little rough!
10/25/2018
Greg F. VERIFIED CUSTOMER
Very good, easy vist, thank you.
10/23/2018
Mario N. VERIFIED CUSTOMER
Mr. Rivera was very courteous and professional. He listened to my concerns regarding my vehicle and assured my vehicle was in good hands. The service team had my vehicle ready to be picked up by the end of the day. I will definitely be back for my servicing needs.
10/23/2018
Cindy C. VERIFIED CUSTOMER
Great service and worked with us on special needs.
10/22/2018
Eric L. VERIFIED CUSTOMER
Salvador was quick to help me with the situation that occurred.Explained the situation and walked me through what would happen. He was Fast to get Enterprise to pick and my baby up. Was friendly and on top of things. Communicated very well with me. Thank you Salvador, didn’t leave me wondering “what’s going to happen now”.
10/19/2018
Rosemary B. VERIFIED CUSTOMER
Curious. Don’t you have car washing facilities? When I go to Glendora, they always wash my car. A nice feature but you’re closer to my home.
10/19/2018
Eric S. VERIFIED CUSTOMER
Majority of this review doesn’t really have a lot to do with my service advisor. It was more of GM them self. They could not fully warranty my turbo after going over the warranty mileage by 60-80 miles. Also technician did not diagnose my vehicle correctly. He was stating that my turbo was bad but there was a P0033 engine code which led to the bypass valve being faulty. Which was causing the turbo to not function properly. I ended up replacing the part myself and the car is running perfectly fine now and the check engine light is no longer on. Also the last thing is that there was a phone call i got from Scot and he was being a bit rude and being aggressive toward me which was quite unprofessional. I will probably no longer bring any of my vehicles into Sierra Chevrolet or even buy my vehicles from Chevy any longer due to this bad experience i had where my car sat for about a week while i was stuck taking the train and busses to work everyday all the way to upland. I am really unsatisfied.