I am very pleased with Sierra Subaru's service department. Despite covid, everyone is friendly and helpful.
10/2/2020
Michelle B. VERIFIED CUSTOMER
I brought my car in for a recall. I specifically said I did not want to drive in a car with another person due to COVID, and I would not be able to wait in the waiting area because I had to get home to my kids. I had arranged for a loaner vehicle with the person I made the appointment with. I waited for a loaner vehicle to be available before I made the appointment. When I got to Sierra Subaru I was told there wasn’t a loaner vehicle available. I would need to be picked up by the car rental. I told Rafael I did not have a credit card to give the car rental place if they needed a hold. I went to the car rental place and then had to return to Subaru when they required a card. I then had no choice but to take an Uber home because I had to get home to my kids. This was a terrible experience from start to finish.
10/1/2020
William V. VERIFIED CUSTOMER
Rafael was an amazing service advisor
10/1/2020
Eddie C. VERIFIED CUSTOMER
Great team. Steven Gomez is awesome!
10/1/2020
Nasir J. VERIFIED CUSTOMER
Thanks for the pick and drop ride!
10/1/2020
Randall Y. VERIFIED CUSTOMER
Excellent service, knowledgeable staff. I felt very safe with all of the safety precautions that were implemented in the customer service department. I’ll be back in January. Thank you Sierra Subaru !
10/1/2020
James W. VERIFIED CUSTOMER
Considering the pandemic, the service and turnaround were good
10/1/2020
Monika S. VERIFIED CUSTOMER
All is good
10/1/2020
Penny M. VERIFIED CUSTOMER
Your service was very good today thank you very much
9/30/2020
Jesus C. VERIFIED CUSTOMER
Rafael Ibarra was so helpful and his professionalism was by far the best I’ve encountered. He actually made my day and was able to give me an estimate to fix my windshield. Which by the way, I will be doing it with you guys. You have one exceptional employee.
9/29/2020
Lindsey T. VERIFIED CUSTOMER
Easy experience.
9/29/2020
Daniel F. VERIFIED CUSTOMER
I was kept up to date and appreciate being notified.
Thank you.
9/29/2020
Mario M. VERIFIED CUSTOMER
From the person who greeted us to every other person who helped with the process thumbs up to you guys!
9/29/2020
Cesar T. VERIFIED CUSTOMER
A free car wash or car wash coupon would have been nice, but we were happy that the car service was done sooner than promised