Thank you very much to Jaime. He has great customer service, he is upfront with his customers, and when you have somebody upfront like that it allows you to make a sound decision. He is very valuable to your company. Thank you Subaru for the service today. If I can recommend anything, it would
be to lower your major service prices a bit. For a well maintained Subaru and that’s what it’s known for, should be that expensive. Or have a special once/twice a year to allow long time customers a reasonable price without stress in the wallet. Appreciate your attention to this email.
9/27/2020
Reif L. VERIFIED CUSTOMER
good! service!
9/26/2020
Enrique M. VERIFIED CUSTOMER
Love how convenient getting service here is!
9/26/2020
Vincent D. VERIFIED CUSTOMER
Perfect!
9/26/2020
Elizabeth B. VERIFIED CUSTOMER
Steven was very professional, communicative and thorough.
I had two recalls done today.
9/25/2020
Martin U. VERIFIED CUSTOMER
The car was ready at the indicated time of 10 am. Victor was most accommodating by offering a Lyft ride to a local restaurant where I waited for the car Ann had breakfast.
9/25/2020
Marion G. VERIFIED CUSTOMER
Jaime as usual was helping and professional. We had a good working relationship for many years
9/25/2020
Rick K. VERIFIED CUSTOMER
I have been having my Subaru (Geronimo is his name) serviced at Sierra Subaru since it was brand new (2002). They have always given excellent service that has kept Geronimo in top shape! I have never had a problem there and always received exceptional care.
I have been dealing with service manager Jamie Vega for many years. He knows who I am and knows my vehicle and it’s history.
He has always done a beyond exceptional job with his vehicle knowledge and expertise in dealing with every situation that has provided me with years of satisfaction and driving security.
He deserves the highest praise!
9/25/2020
William W. VERIFIED CUSTOMER
No issue
9/25/2020
Adrian V. VERIFIED CUSTOMER
Much better than previous visit. Issue with car still not resolved.
9/24/2020
Michael C. VERIFIED CUSTOMER
My wife and I've always had great experiences at Sierra Subaru, but this time- at our 30,000 miles service appointment- we were blown out of the water. Our service consultant, Rafael Ibarra, was incredible in absolutely every way: he answered every question thoroughly and made sure we knew exactly what was happening with our car. We felt like royalty! The guy really bent over backward to make us feel valued, and it's so rare to find this level of commitment and caring anymore... anywhere. We've come to expect amazing service from this dealership, and I can't believe anyone would even consider taking there business anywhere else. Great job, Rafael, and THANK YOU!
9/24/2020
Lorena O. VERIFIED CUSTOMER
The service was wonderful. I had my car wash but it seemed it was not dried all the way and lefr some water spots
9/24/2020
Susan R. VERIFIED CUSTOMER
Jaime is professional, knowledgeable, and helpful; he is always pleasant and welcoming!
9/24/2020
Rose Mary. VERIFIED CUSTOMER
Amazing service. Great Dept
9/24/2020
Fernando C. VERIFIED CUSTOMER
I'm very pleased with his proffesional work thank you jaime
9/24/2020
Louella R. VERIFIED CUSTOMER
I was completely satisfied with Rafael as my service advisor. His customer service exceeded my expectations. Thank you.
9/24/2020
Esau O. VERIFIED CUSTOMER
The service at Subaru was amazing. The service representative that attended me Rafael I believe was his name was very professional and helpful! Highly recommend this Subaru dealership over any other. Couldn’t have done it without the help of Rafael and his team. Thank you very much!
9/23/2020
Dominic S. VERIFIED CUSTOMER
Service was basically fine and I appreciate the “Express” oil change option but a 90 minute oil change is not “Express” I was told it would be an hour but I think a fast service should be under an hour otherwise I’d plan to drop it off instead.
9/23/2020
Linda W. VERIFIED CUSTOMER
Rafael was extremely courteous. It was great to have Lyft drop off and pick up.