Really appreciate the Lyft Ride to & From Starbucks; very good customer service. Steven Gomez was great !!! Please get a coffee vending machine - Covid- Friendly ones are available.
Phil Black ****-****-xxxx loyal customer
9/23/2021
Fred K. VERIFIED CUSTOMER
I had a flat. He fixed it. Replaced my head unit and communicated q
quickly. Responsive
9/23/2021
Eric W. VERIFIED CUSTOMER
Very good experience. Quick service. Rafael was very helpful
9/23/2021
Nancy T. VERIFIED CUSTOMER
Jaime takes good care of my car.
9/23/2021
Carolyn A. VERIFIED CUSTOMER
You have an amazing team. They took the time to explain all that was done to my vehicle. Special kudos to Steve.
9/23/2021
Janie T. VERIFIED CUSTOMER
Steven provided professional service. His attention to detail and updates were greatly appreciated.
9/23/2021
Jim K. VERIFIED CUSTOMER
Your team kept working on not only updating the software, but also finding why my wife's phone was not downloading addresses to the car. Thanks for solving both issues.
9/22/2021
Felix C. VERIFIED CUSTOMER
Staff were friendly and courteous, and the courtesy transportation, very helpful.
IF the Multi-Point Inspection Form was PROPERLY completed, especially the date and identity of the vehicle being serviced and its certification by an authorized supervisor signifying all required tasks were completed to Subaru high standards, WOULD have made the exercise less perfunctory and at least worth the papers it was printed on and SHOULD reflect the image of high standards valued by Subaru as by all automobile manufacturers of reputation. The Warranty & Maintenance hand-booklet, impressively printed, WOULD have served as a badge of professionalism, HAD it been properly used as undoubtedly intended by Subaru.
9/22/2021
Tim T. VERIFIED CUSTOMER
Victor answered all my questions, made me feel he wanted the best for my vehicle.
9/22/2021
Lori M. VERIFIED CUSTOMER
Great
9/22/2021
Nikola W. VERIFIED CUSTOMER
Victor was great! He offered great and speedy service! When I need to visit your dealership I will request Victor to assist me.
9/22/2021
Elizabeth R. VERIFIED CUSTOMER
Rafael was wonderful and so helpful. Thank you so much Rafael, you did a great job and made me feel very comfortable.
9/21/2021
Thomas I. VERIFIED CUSTOMER
Brake pad replacement quote I got on the phone was wrong, since they didn’t check the trim level of the car after I gave the VIN. Then Rafael called me to upsell me on rotors without explicitly mentioning that I had the option not to replace them. This would have costed $1k more AND didn’t even have them in stock. He mentioned beforehand that the rotors might need to be replaced anyway since the pads were scraping, but why do I have to confirm twice that I don’t need what I didn’t come in for?
Then I pick up the car, everything is fine. Then 2 hours later I get a text that the car is ready to be picked up. Overall really incohesive experience.
9/21/2021
Marshall M. VERIFIED CUSTOMER
Kept me informed of status.
9/19/2021
Bao N. VERIFIED CUSTOMER
Rafael again did a fantastic job, as always. The customer service he provides including the communication is above and beyond expectations and is the reason why I keep coming back to Sierra Subaru to service my vehicle.
9/19/2021
Lisa C. VERIFIED CUSTOMER
Christina was great. She resolved my problems with respect and care. Unfortunately the car was not serviced properly. Christina made it all better.
9/18/2021
Sergio G. VERIFIED CUSTOMER
Convenient and relaxing. Everything was explained to my satisfaction
9/18/2021
Gaetano A. VERIFIED CUSTOMER
Service time estimated at 2 hours, but in reality was 3 hours.
9/18/2021
Robert E. VERIFIED CUSTOMER
The only comment is the hour and 45 min wait was a bit just for an oil change!