I appreciate starting out my relationship with Sierra Subaru so well. This is my 1st Subaru I have outlined.
8/28/2021
David M. VERIFIED CUSTOMER
Steven was awesome! As usual.
8/28/2021
Kevin P. VERIFIED CUSTOMER
From the minute I pulled up Victor was outstanding service. This dealership is not near me but the 45 minute drive to get my car serviced was worth it. VICTOR thank you.
8/28/2021
Christine A. VERIFIED CUSTOMER
Yes I was appreciative of my service. I just wish you guys could straighten out my navigation issues. I will be looking at trading in my Subaru for a Toyota. So sad!
8/28/2021
Gabriel G. VERIFIED CUSTOMER
Great service. Will be back!!
8/28/2021
Jenny C. VERIFIED CUSTOMER
Steven Gomez provided excellent customer service. I appreciate his thorough explanation on my car service and what I will expect on my next visit in 6 months. Steven has been my advisor since my selection of Sierra Subaru in 2020. I thank him for my free car wash. Thanks again, Steve!
8/27/2021
Roberto G. VERIFIED CUSTOMER
As I expected, Mr Jaime Vega delivered the same outstanding service that I’ve grown accustomed to receive from him.
8/27/2021
Randall V. VERIFIED CUSTOMER
Thank you
8/27/2021
David P. VERIFIED CUSTOMER
Great job
8/26/2021
Steven M. VERIFIED CUSTOMER
Jaime V always makes it a great experience!
8/26/2021
Carol C. VERIFIED CUSTOMER
It was stellar: efficient, courteous, shorter than anticipated wait. THANKYOU!
8/26/2021
David C. VERIFIED CUSTOMER
Good job
8/26/2021
Eva A. VERIFIED CUSTOMER
Excelente customer service and quick Lyft ride home!
8/26/2021
Amaya D. VERIFIED CUSTOMER
Our service writer Rafael, was helpful and polite and I wouldn’t mind having him help us again.
It was our experience with the warranty process was less than satisfactory. While two of the three items on our repair list for this visit were fixed, the third item, an issue with the automatic window function, was not fixed under warranty and was billed to me when I picked up the car. My issue with this is that the issue had occurred before and the first time we brought the issue to the dealer to be fixed, it was fixed under warranty without issue.
However, as Rafael explained it to me, It was ineligible to be fixed under warranty this time because of window tint. The tint was not an issue when I had it previously repaired under warranty and the car is exactly the same today as it was then. And I am unaware of any special good will repairs or favors being done for me the first time we had an issue with the window. We purchased the Subaru gold extended warranty for issues just like this but are disappointed in the outcome for this relatively minor issue.
Our experience was fine overall, the repairs were done quickly and Rafael was helpful but the warranty process was disappointing.
8/26/2021
Carol W. VERIFIED CUSTOMER
Rafael was great! Very helpful and courteous. And my car was finished early. :)
8/26/2021
Keely M. VERIFIED CUSTOMER
This was my first time using Sierra Subaru and I had a great experience. My car was done within the expected 3 hour window despite needing more work than expected. Everyone was very friendly and polite and the facilities were great - I was able to work on my laptop while I waited. Thank you for all the hard work!
8/26/2021
Ronald F. VERIFIED CUSTOMER
Jaime was great as always. 5 stars for a job well done.
Thanks
8/26/2021
Beverly S. VERIFIED CUSTOMER
It was fast and very well done good job
8/26/2021
Rene R. VERIFIED CUSTOMER
Fast friendly service. Only issue was no vending machines in the Waiting room.
8/26/2021
Marty O. VERIFIED CUSTOMER
Couldn’t have been better. My car was checked in right away. I was grateful that I didn’t have to wait all afternoon. The paperwork showed all the services that were done. I’ll be back!