Sierra Subaru Auto Repair Service Center

Darian was very helpful, and spend time meeting my concerns and needs.

Jamie was great, driver very nice.

Darion was wonderful and did everything he could to make my visit go smoothly

Helpful, friendly, knowledgeable!

My visit could not have gone better. My service tech/rep was professional, attentive and knowledgeable! He makes Subaru customers feel welcome and, in the process, keeps Subaru ahead in the game. Thank you!

Complete disaster. I arrived at designated time and needed 3 things done, Oil change, install short throw shifter, and recall problem . I was told before that I would get a rental car because the Installation of the shifter would take time. the person I set the appointment told me it would not be a problem. But when I arrived your service person tried his best not to give me the loaner car. then I was told the part that I purchased was used for another car or sent back and would need to be ordered again. then I was told my car would have the oil change and the recall done. I told my service agent I had a 9AM appointment with one of my clients based upon my assumption that I would get the loaner and be out of there by 8:30. I was told about the shifter and then agreed to wait for the oil change and recall services done. I called my client to tell them I was going to be late. I didn't get my car until 9:30. The service mechanic couldn't get the recall to take and left my screen unusable, I use my vehicle for work and need the navigation screen, this was unacceptable. the service person finally said he'd give me the loaner. By the time I left there I was an hour late for my appointment with one of the presidents of the Rose Parade!! When I arrived for my appointment my client was very angry and I had to reschedule that appointment and lost my income for that appointment. I almost lost the client as well. All because of your service center. For my first visit to a Subaru service this was a complete disaster. I found that there was complete lack of good communication and service. and I still have to come back for the installation of the short throw shifter I had purchased with the car. At least now I know what to expect from Subaru, expect very little.

Jame always provides excellent personal service when I come in. He is the best service attendant you have at that location.

Very friendly and explained all items

Did not ask if I had any concerns with how the car was performing or if I had any concerns. I had to initiate by asking service to check certain things. I didn’t feel my concerns were acknowledged but rather indicating that recall software upgrade will take cate of all concerns.

I am pleased with the professional and efficient service THAT JHORDAN provided.

Friendly and courteous with a winning smile while answering my questions. Good job all around! See you after 5K mles.

Jordan is an exceptional young man! I was very impressed with his level of politeness, efficiency and service today and look forward to bringing my Subaru back for another service appointment. Sincerely, Eric A

Jhordan was friendly and considerate of time constraints I was worried about. My car was ready 90 minutes earlier than expected. I really appreciated Jhordan's ability and desire to satisfy the customer's needs.

Service was good, but far above my expectations ...sorry no.

Jhordan was very polite and professional, he was very knowledgeable and courteous. I would like to see him on my next visit as my service advisor. He also greeted us with a smile and answered all our questions.

Jaime expedited our appointment so that the recall issue will be resolved sooner than expected

Jaime did a great job with my Subaru. Really appreciate him and the service people.

Awesome job juggling a busy day. Lots of cars were coming in and he handled it well. Had me in and out of there in the time promised.

Great service and good communication while waiting for vehicle!

Jims was very courteous and professional.