Darian was very helpful, and spend time meeting my concerns and needs.
2/26/2019
Ellen P. VERIFIED CUSTOMER
Jamie was great, driver very nice.
2/24/2019
Rebecca T. VERIFIED CUSTOMER
Darion was wonderful and did everything he could to make my visit go smoothly
2/24/2019
Barbara S. VERIFIED CUSTOMER
Helpful, friendly, knowledgeable!
2/23/2019
Angela G. VERIFIED CUSTOMER
My visit could not have gone better. My service tech/rep was professional, attentive and knowledgeable! He makes Subaru customers feel welcome and, in the process, keeps Subaru ahead in the game. Thank you!
2/23/2019
Edward D. VERIFIED CUSTOMER
Complete disaster. I arrived at designated time and needed 3 things done, Oil change, install short throw shifter, and recall problem . I was told before that I would get a rental car because the Installation of the shifter would take time. the person I set the appointment told me it would not be a problem. But when I arrived your service person tried his best not to give me the loaner car. then I was told the part that I purchased was used for another car or sent back and would need to be ordered again. then I was told my car would have the oil change and the recall done. I told my service agent I had a 9AM appointment with one of my clients based upon my assumption that I would get the loaner and be out of there by 8:30. I was told about the shifter and then agreed to wait for the oil change and recall services done. I called my client to tell them I was going to be late. I didn't get my car until 9:30. The service mechanic couldn't get the recall to take and left my screen unusable, I use my vehicle for work and need the navigation screen, this was unacceptable. the service person finally said he'd give me the loaner. By the time I left there I was an hour late for my appointment with one of the presidents of the Rose Parade!! When I arrived for my appointment my client was very angry and I had to reschedule that appointment and lost my income for that appointment. I almost lost the client as well. All because of your service center. For my first visit to a Subaru service this was a complete disaster. I found that there was complete lack of good communication and service. and I still have to come back for the installation of the short throw shifter I had purchased with the car. At least now I know what to expect from Subaru, expect very little.
2/22/2019
Kimberly P. VERIFIED CUSTOMER
Jame always provides excellent personal service when I come in. He is the best service attendant you have at that location.
2/21/2019
Nancy G. VERIFIED CUSTOMER
Very friendly and explained all items
2/21/2019
Peter D. VERIFIED CUSTOMER
Did not ask if I had any concerns with how the car was performing or if I had any concerns. I had to initiate by asking service to check certain things. I didn’t feel my concerns were acknowledged but rather indicating that recall software upgrade will take cate of all concerns.
2/21/2019
Olivia V. VERIFIED CUSTOMER
I am pleased with the professional and efficient service THAT JHORDAN provided.
2/20/2019
Evelyn G. VERIFIED CUSTOMER
Friendly and courteous with a winning smile while answering my questions. Good job all around! See you after 5K mles.
2/20/2019
Eric A. VERIFIED CUSTOMER
Jordan is an exceptional young man! I was very impressed with his level of politeness, efficiency and service today and look forward to bringing my Subaru back for another service appointment.
Sincerely,
Eric A
2/20/2019
Alvaro R. VERIFIED CUSTOMER
Jhordan was friendly and considerate of time constraints I was worried about. My car was ready 90 minutes earlier than expected. I really appreciated Jhordan's ability and desire to satisfy the customer's needs.
2/19/2019
Victor S. VERIFIED CUSTOMER
Service was good, but far above my expectations ...sorry no.
2/19/2019
Romel A. VERIFIED CUSTOMER
Jhordan was very polite and professional, he was very knowledgeable and courteous. I would like to see him on my next visit as my service advisor. He also greeted us with a smile and answered all our questions.
2/17/2019
Sharon S. VERIFIED CUSTOMER
Jaime expedited our appointment so that the recall issue will be resolved sooner than expected
2/17/2019
Scott O. VERIFIED CUSTOMER
Jaime did a great job with my Subaru. Really appreciate him and the service people.
2/16/2019
Aiden A. VERIFIED CUSTOMER
Awesome job juggling a busy day. Lots of cars were coming in and he handled it well. Had me in and out of there in the time promised.
2/16/2019
James M. VERIFIED CUSTOMER
Great service and good communication while waiting for vehicle!