First time subaru owner and the associate provided excellent customer service.
2/12/2019
Kimberly W. VERIFIED CUSTOMER
Jhordan is friendly, helpful, and very good at his job.
2/12/2019
Alvaro R. VERIFIED CUSTOMER
Jhordan was friendly, helpful, and knowledgeable. I was very satisfied with my experience at your dealership today.
2/12/2019
Patrick M. VERIFIED CUSTOMER
Thank you
2/10/2019
Sonny P. VERIFIED CUSTOMER
Good service and attentive service people!
2/10/2019
Christine H. VERIFIED CUSTOMER
Jhordan was very courteous and provided excellent customer service with a smile.
2/9/2019
Mary M. VERIFIED CUSTOMER
I was so delighted with EVERYTHING and EVERYONE at Sierra Subaru that I’m moving my business for our two Subarus to Sierra!
2/9/2019
Grady R. VERIFIED CUSTOMER
I had a 10:30 appointment. I arrived promptly. There was a line out the door. Jordon was alone attempting to process these customers as best he could with good humor. My car was parked at 10:32m near a service bay and was not moved into a bay until 12:30pm. At 1:15pm I was advised my car was being brought around. I was able to leave your facility at 1:25pm. I noted to Jordan that at all time during the three hours I was walking around the facility, two service bays were empty and unused. Jordan was courteous and professional. Much unnessary pressure is being place on him. Stacy, in the sales building was the perfect ambassador for Sierra Subaru. She was gracious, and apologetic for Sierra. The various employees at Sierra I have interacted with have all been friendly and interesting people. However, I must conclude these fine folks are not sufficiently supported by management.
2/7/2019
Catherine R. VERIFIED CUSTOMER
Thanks Jordan! So friendly and efficient.
2/7/2019
Caprina A. VERIFIED CUSTOMER
Jhordan was excellent I love the on time estimate
Also water and chips added bonus
2/6/2019
Lino G. VERIFIED CUSTOMER
Jhordan was very kind. He has a great attitude and personality. I felt very satisfied with his service, which was professional, courteous, personable, and efficient.
2/5/2019
Leesa O. VERIFIED CUSTOMER
Jhordan was great. Very sweet and friendly.
2/5/2019
Giok T. VERIFIED CUSTOMER
Very courteous. Work done within estimated time frame.
2/3/2019
Jimmy L. VERIFIED CUSTOMER
Jaime provided exceptional customer service and made sure my Outback was taken care of in a quick timely manner.
2/3/2019
Jacqueline L. VERIFIED CUSTOMER
Very helpful. Kept me informed and followed up on my concerns.
2/3/2019
Garry A. VERIFIED CUSTOMER
Great service by Jordahn.
2/3/2019
Pilipino L. VERIFIED CUSTOMER
He’s so helpful & excellent service???????? Thank you..
2/2/2019
Geraldine M. VERIFIED CUSTOMER
Jaime was very pleasant and helpful
2/2/2019
Johnny T. VERIFIED CUSTOMER
For my first-ever service with Subaru, I was initially disappointed with the service. I stood around for 8 minutes before being greeted, and at one point, a service rep looked directly at me, only to then pickup a phone and make a call. After his call, he still didn’t greet me, but opted to take his lunch break instead.
If it wasn’t for Jordan Borla, I probably wouldn’t consider taking my new Subaru back to this service center. Jordan appropriately triaged a customer that was waiting to pickup her vehicle, but was kind enough to let me know he’d help me next. Jordan was professional and apologetic and redeemed what would’ve been a disappointing visit. This dealership needs more employees like Jordan, who clearly stood out amongst everyone else today.
2/2/2019
Shirley M. VERIFIED CUSTOMER
Jaime was awesome and provided a great customer service! Complete satisfied