Jaime came through in the end. My car was in there 15 days instead of 4-5.
He covered all costs of the rental and first 8 days I had paid for extra insurance.
1/25/2019
Mohammed V. VERIFIED CUSTOMER
My appointment was scheduled for 8:00AM. After an hour of waiting from my appointment time,I spoke with Employee named Jordan, and asked him about why no one was working on my car, he replied that he did not know. I waited another 15minutes, and I noticed that my car was still in the same place. I went to look for a manager and l explained to her how long I had waited. She immediately instructed Jorden what to do, I picked up my car around 10:45 am.
1/24/2019
Scott P. VERIFIED CUSTOMER
At least should have provided an ETA for when parts are expected in.
1/24/2019
Tracey T. VERIFIED CUSTOMER
Checking in was great, but my experience with the shuttle wasn’t so good.
1/23/2019
Stace M. VERIFIED CUSTOMER
Service was completed in less than an hour.
1/23/2019
Victor B. VERIFIED CUSTOMER
Jhordan reminded me that my car's service was complimentary, and that I had one more free oil change. Even though I didn't have an appointment, the car was ready sooner than expected!
1/23/2019
Mary K. VERIFIED CUSTOMER
Jaime is very friendly and very professional. Takes pride in his work.
1/23/2019
Virginia O. VERIFIED CUSTOMER
Darion was very friendly, soft spoken and helpful.
1/23/2019
Matthew O. VERIFIED CUSTOMER
Great job, he handled and answered every question I had to the best of his knowledge. Would recommend.
1/23/2019
Edwin S. VERIFIED CUSTOMER
Very good experience
1/22/2019
Suhendro S. VERIFIED CUSTOMER
Good customer service, atisfied.
Thank you
1/20/2019
Suhendro S. VERIFIED CUSTOMER
Good customer service, atisfied.
Thank you
1/20/2019
Jade C. VERIFIED CUSTOMER
Jaime was really professional and kept me up to date with my vehicle. This Subaru experience was better than my Glendale experience. Although, Glendale is closer to me, but I would make my drive to the Monrovia location because of Jaime Vega!
1/20/2019
The Bishop. VERIFIED CUSTOMER
Thank you all for persisting until problem was resolved!
1/19/2019
Steve M. VERIFIED CUSTOMER
He has been my service Rep for 10-years and ALWAYS a welcome face at Sierra.
1/18/2019
Cynthia D. VERIFIED CUSTOMER
Fast and courteous service
1/17/2019
Katherine C. VERIFIED CUSTOMER
Jordan worked hard and had to overcome my momentary disappointment that the job wasn’t done the first day....and we’d already returned the rental car!! He was very concerned and really cared that we were as happy as possible! He’s a good guy to have at the front desk....easy to talk to and very pleasant!! We’ll be back!