He was very friendly, courteous, took time to listen to my issue and seemed interested in resolving it. Knowledgeable and efficient.
12/7/2018
The Bishop. VERIFIED CUSTOMER
Jaime has always been very helpful.
12/6/2018
Johnny C. VERIFIED CUSTOMER
Yes, I’m very satisfied today service.
Excellent
12/4/2018
Victor S. VERIFIED CUSTOMER
Very nice gentleman.
12/4/2018
Bryan H. VERIFIED CUSTOMER
Job was done faster than quoted.
12/4/2018
Christine D. VERIFIED CUSTOMER
I had a 10:00 appointment arrived early, 1 guy checking everyone in so I did not get paperwork until 10:30. Told would take 1hr to 1 ½ hr so have seat in waiting area. After sitting 30 min took walk around lot and saw my car was pulled from front area to staging area, waiting for service bay to open? After sitting for the 1 ½ hr, I am the only person left in waiting area and take another walk outside and see my car is still in same place it was parked 1 ½ hr ago. Came in and asked why is car still sitting there, service person went out, as I watched him talk to a tech, and THEN my car was moved into service bay and only 20 min later was “done” (problem NOT FIXED). If I did not ask why are you not working on my car, or left and waited for a call, with the easiest of problems to fix, it would have sat there all day. I sat there 3 hours when it took you guys 20 minute to say I need parts, AND I still have to bring it back in 1-2 weeks to have the work done. Let’s hope when I do I don’t need to remind your staff I am wasting my time sitting around while my car just sits there, and need to remind them to fix my car. Not happy or satisfied with your performance that day.
12/3/2018
Richard R. VERIFIED CUSTOMER
Jaime was extremely professional, very knowledgeable and very personable. He really went out of his way for me and did a great job explaining everything being done to my car. He gave me recommendations and I’ll definitely be back for follow up service. Fantastic service 10/10.
Best,
-Richard
12/2/2018
Stephen W. VERIFIED CUSTOMER
Smooth as silk.
12/2/2018
Amelia H. VERIFIED CUSTOMER
Great service! Thanks
12/2/2018
Joseph K. VERIFIED CUSTOMER
I'm so amazed at the level of service I recieved today and the time it was finished in.
12/1/2018
Barbara D. VERIFIED CUSTOMER
Excellent!
12/1/2018
Patricia S. VERIFIED CUSTOMER
Very happy
11/30/2018
Inna L. VERIFIED CUSTOMER
Thanks ????
11/30/2018
Olga W. VERIFIED CUSTOMER
Very professional and helpful in explaining type of service needed.
11/30/2018
Ronald F. VERIFIED CUSTOMER
Disappointing that repair couldn’t be completed. Have to come back again when ordered part is available, inconvenient and a waste of my tim.
11/30/2018
Olivia G. VERIFIED CUSTOMER
Richard was exceptional. He listened to my concerns and did his best to address them. He surpassed my expectations. I will always speak highly of Subaru Monrovia.
11/29/2018
Julia H. VERIFIED CUSTOMER
Jaime is always a delight to deal with. He always makes sure my concerns are addressed and taken care of.
11/29/2018
Gilberto E. VERIFIED CUSTOMER
Jaime always provides me with great service and goes out of his way to make sure his customers are well taken care of. He is the primary reason why I’ve taken my old Mazda and now my Subaru there for service for many years. Many thanks you Jaime and the rest of the service department.
11/29/2018
Ronald F. VERIFIED CUSTOMER
Very friendly and efficient. Outstanding service rep
11/28/2018
Chiayuan D. VERIFIED CUSTOMER
When I went after work, the battery was died and I have to wait for the car to be jumped.