Excellent, even though he had to deliver not always good news
8/16/2018
Brad T. VERIFIED CUSTOMER
I scheduled my car for a detailing service. It was there for the whole day. When I came to pick it up there was bug splatter on the front as well as sap drops on the hood and roof of the car. The interior was badly vacuumed and parts totally untouched. The service manager was trying to make excuses and did not seem to take me seriously. THE CAR WASNT EVEN WASHED/CLEANED PROPERLY! I had to talk with Jordan (salesman) to sort it out. I was so upset I didn’t even want to go into the service dept. when I finally picked up my cars.
8/16/2018
Jaimie C. VERIFIED CUSTOMER
Candis is very helpful and professional
8/16/2018
Leslie W. VERIFIED CUSTOMER
Yes, I was satisfied. He was thorough and personable.
8/15/2018
Marion G. VERIFIED CUSTOMER
This was major work on an old car.
So it took longer than we expected.
I appreciate that he provided me with a loaner
Jaime has been my service provider for years
He is terrific. Easy to work with.
8/15/2018
Steven P. VERIFIED CUSTOMER
Jaime is always knowledgeable, friendly, and helpful.
8/15/2018
Shibai L. VERIFIED CUSTOMER
A nice guys oth patient service.
8/15/2018
Carl S. VERIFIED CUSTOMER
Arrived at 7:00am was out by 9:00,as I'd expected.
Waiting area was comfortable, got my car back with a good "health report" I'm happy, thanks!!
8/14/2018
Luis M. VERIFIED CUSTOMER
Richard was extremely helpful and patient with my questions, took care of me and attended to my situation with great response. Thank you for you help. I’m satisfied with his performance.
8/14/2018
Mario B. VERIFIED CUSTOMER
Daniel is a great asset to your service team. He's a listener, a mover, and is easy to work with. I'm definitely recommending Daniel and the rest of the crew at Sierra Subaru. Hats off to you guys.
8/12/2018
Charles F. VERIFIED CUSTOMER
Jamie delivered as promised.
8/11/2018
Jay L. VERIFIED CUSTOMER
Power steering pump was replaced under warranty, which is great.
But I also bought a new key for my 2012 Outback. That new key, and the key I left still work. But the 3rd key I had left at home during the repair seems to have lost its program/pairing from the car, so it no longer works. I emailed Daniel and the Sierra service email on Aug 8. But I did not get a reply.
This seems to be a pattern where your service folks are selective about what they reply to and what they do. I've asked them in the past to look into warranty coverage for specific issues. They told me - it's probably not covered - and didn't bother to actually ask Subuaru. I took this into my own hands and contacted Subaru myself and received a voucher to get the repair done.
8/10/2018
Brad E. VERIFIED CUSTOMER
Don’t contact me. I am not returning to a Sierra Subaru.
8/10/2018
Irene R. VERIFIED CUSTOMER
Jaime always provides the best customer experience
8/9/2018
Valarie B. VERIFIED CUSTOMER
Thank you
8/9/2018
Gloria C. VERIFIED CUSTOMER
Daniel was very efficient, professional, and thorough.
8/8/2018
Karen-Beth P. VERIFIED CUSTOMER
In my opinion, your service department has gone from “average” to “excellent” during the 3 years that I have been away! Keep up the good work!!!
8/8/2018
Diane S. VERIFIED CUSTOMER
Jaime Vega always explains and answers all my questions.I feel confident learning about all the features of my new Subaru, with Jaime there to clarify.Thanks