The cabin air filter was vastly overpriced. You charged me $82.17. I watched the technician change it from the waiting room window. It took him 15 seconds to sit in the passenger seat, pop the old one out and the new one in. When I got home, I checked the part on Amazon. Brand name filters are about $ 15. How do you justify this gouging of your customers?
7/25/2018
Susan G. VERIFIED CUSTOMER
I appreciate that he kept me updated; it makes waiting tolerable.
7/25/2018
Peter A. VERIFIED CUSTOMER
He was really friendly. Really easy to talk to.
7/22/2018
Evelyn W. VERIFIED CUSTOMER
I was treated courteously and professionally. Thank you!
7/21/2018
Ted K. VERIFIED CUSTOMER
I waited there more than 4 hours and I have to go back there again to complete the repair.
7/21/2018
Patricia B. VERIFIED CUSTOMER
Jaime Vega always provides excellent service. He is part of the reason I always take my car to Sierra Subaru. He is pleasant, helpful, and explains everything really clearly. He’s a star!
7/20/2018
Robert K. VERIFIED CUSTOMER
Richard is a good listener.
7/19/2018
Eric R. VERIFIED CUSTOMER
Great experience
7/18/2018
Karen H. VERIFIED CUSTOMER
Daniel was efficient and courteous. Very nice guy. We will be back if/when we need future service.
7/17/2018
Paul O. VERIFIED CUSTOMER
Richard was great. But, you have sent texts, emails and phone calls about the service. It is a little too much!
7/16/2018
Laura M. VERIFIED CUSTOMER
Can’t believe you are closed for lunch everyday
7/15/2018
Michele A. VERIFIED CUSTOMER
Good explanation of repairs that needed to be completed and notified me promptly when vehicle was ready. Also considerate of new keychain i had on my vehicle key.
7/14/2018
Catherine R. VERIFIED CUSTOMER
Thank you.
7/14/2018
Arthur M. VERIFIED CUSTOMER
Everything went well
7/14/2018
Joseph M. VERIFIED CUSTOMER
I bought this car almost exactly three years ago. It has mileage on par with its age. I took it in for a diagnosis and it turns out I have to replace two O Rings for my AC! The car is three years old?!?! I’ve never heard of an AC having issues this early and I’ve owned all kinds of vehicles, (Honda, Lexus, VW, BMW). I’m extremely disappointed with subaru. Let me be clear, my service technician, Daniel, was professional and did his best to help. This is not to discredit him. Apparently, my car is just out of warranty? It’s a Subaru, I thought these were reliable. Even Kia gives you a 10 year warranty on things like this. I will definitely be looking at other vehicle options in the near future and will not be referring any family or friends to Subaru. Thank you and I appreciate the opportunity for feedback.
7/14/2018
Jeff L. VERIFIED CUSTOMER
Options explained and when extra work needed it was taken care of.