Sierra Subaru Auto Repair Service Center

Rafael Ibarra was very professional and courteous, keeping me informed of the progress of the repairs.

Today service was excellent but I like to talk to service manager about my experience on the quality of work on my last service if you are so kind to call me at ****-****-xxxx I will explain tanks again hope I can be contacted soon

Victor was courteous, friendly, and explained everything thoroughly. He gave us his full attention the entire time and let us know he’ll be taking good care of us. He was able to answer any question I had and communicated effectively. He called me before the promised time and was responsive and accommodating when our Lyft driver was never confirmed. It’s service reps like him that keep customers coming back to get service at your dealership!

Very satisfied

Stephen was perfect. Everything went flawlessly.

Victor did a great job taking care of my service needs.

I think that they did the best that they could but since I found the encounter stressful and frustrating I can’t say that it is extraordinary. No one said we will help you figure this out. Just—we can’t replicate the problem therefore there is nothing we can do. Contact Subaru Customer Advocates and see what they can do. Until it is a persistent problem we can’t do anything. So no not extraordinary maybe just above ordinary.

Rafael is take charge, do it right, instills confidence I am At the right place. I arrived to pick up my car while Rafael was at lunch. Another service advisor, stepped right up, reviewed the invoice with me, point by point and was a “partner” in service of the customer. Another confidence builder in the “Sierra Subaru Service way.” I am very appreciative. Thank you.

Service was great an completed at the promised time.

Always courteous professional service

As usual, Jaime Vega was great. He answered all my questions and explained everything really well. He was great with communicating with me over text & phone—keeping me up to date.

Jamie was great! He explained everything my car was going to have done to it in detail. The oil service performed only took about 90 minutes. Great job to Jamie and his team there. Well organized and friendly. Thx you!

Jaime always provide great customer service!

Rafael (individually) was absolutely wonderful, courteous, and communicative. I would give him 5/5 stars. However, my experience with the rest of the dealership including communication amongst the service department, but not limited to the service department, has been terrible. Amongst many other issues in my only 2 months at this dealership, some of the issues with service in particular included unreasonable wait times and a lack of communication. When I went to have my windshield inspected on 4/8 I had an appointment and still had to wait an hour to be seen for an inspection that took 15 seconds. They said it was because they were waiting for a manager for the inspection but when I made the appointment they had assured me that this would not be an issue, which I needed to take into consideration time wise because I had my toddler with me and other obligations that day. Then this most recent time, I was told when I made the appointment that the windshield replacement would take 3-4 hours and that I would leave with my car after that. Upon arrival to my appointment I was informed that I would not get my car back until the next day. All of this would have been fine if it had been communicated to me originally when I asked over the phone. I rearranged my work day and did not arrange for a ride home because of the information I was given. I live 20 miles away and had to sit in a cigarette smoke smelling car with a stranger (Lyft) which also made me uncomfortable due to Covid, especially being pregnant. But I had no other way to get home. All of this could have been avoided if the person I originally spoke to would have given me the correct information. I also have tried to call the service department on several occasions and am frequently directed to voicemail so communication in general is very lacking. I want to be clear that Rafael is the exception to all of this and he was very considerate and provided great service. All of my other issues with this dealership are with other departments but it’s disheartening that I have had so many issues when I’ve only had my car for 2 months.

Thank you !!!

Good service

A service person checked me in as soon as I arrived, my car was serviced in a timely manner, and I was notified when it was ready to be picked up. Jaime met me when I arrived back and I was out in just a few minutes - very efficient!

Jaime provided excellent customer service.

Over the decade plus that I have taken my car to Jaime, he has always treated me very well and working with me on my car.

Thank you!!