Sierra Subaru Auto Repair Service Center

Quick and easy !! Great service !

I was told it will take 2 to 3 hours for a oil change even with appointment made 4 days before. I was kind disappointed first but no other choice but wait, luckily they finished it any 1 hr 40 minutes

Prompt service car runs like a champ. Satisfied with your work and customer service. Thank you!!

Was able to get my car back in no time. However I did notice a scratch on my bumper that was never there before. Might have been one of the techs but it’s nothing to be upset about. Overall great service and will bring it back again!

It was very good service and the gentlemen behind the desk was very nice and helpful.. Highly recommend your dealership

Rafael is always very profesional. I always know that my car is well taken care of and Rafael keeps me informed of everything.

Jaime was amazing. He made sure everything was done correctly and even tried to clean my car even though we are in the middle of Covid

Very friendly and helpful staff. Much appreciate the prompt service and ride to Target and back.

Jaime did the best he could and stayed in contact with me along the way

Super fast turn around

Jaime is the best service advisor I’ve ever dealt with. He explained everything that my Outback needed and answered all my questions. Jaime is truly an asset to Sierra Subaru.

George and David was awesome. They were patient and friendly with all of our questions.

10

Very nice and helpful personality. Made me trust who I bring my car too. Thank you Subaru

Rafael has been great the past few times I’ve gone and continues to impress!

He was caring,polite and profesional

Thank you for your dedication to customer service and customer satisfaction. Paul B

I did not appreciate being told by a female Monrovia Subaru representative who booked my appointment over the telephone on the morning of Monday, January 4, 2020, that I would be provided with a loaner vehicle when my car was being serviced for a recall. The promise of a loaner vehicle is the primary reason I booked my service appointment with Monrovia Subaru as I did not want to wait for my vehicle due to COVID safety concerns. Unfortunately, when I arrived for my service appointment at 7:30am on Wednesday, January 6, 2020, I was informed by Jaime Vega that there were no loaners available. I explained to him that I had come to my appointment expecting a loaner vehicle based on what I was promised over the phone on Monday. He insisted that there were no loaners available and that my other option was to get a rental through Enterprise but would have to pay for tax and insurance which was not what I was promised over the phone. Had I known that Subaru Monrovia what not provide me with a loaner, I could have possibly made other arrangements to not have to wait for my car. I ended up having to wait around the service department over 3 hours for my car when I had not planned to wait at all. My paperwork also noted a promise time for completion at 10:00am, but it was not completed until nearly 11:00am.

Great service

I loved that the service was completed so fast! Also that the service advisor was very professional, courteous , and really kept me informed.