I was told it will take 2 to 3 hours for a oil change even with appointment made 4 days before. I was kind disappointed first but no other choice but wait, luckily they finished it any 1 hr 40 minutes
1/13/2021
Lucille O. VERIFIED CUSTOMER
Prompt service car runs like a champ.
Satisfied with your work and customer service.
Thank you!!
1/13/2021
Irving M. VERIFIED CUSTOMER
Was able to get my car back in no time. However I did notice a scratch on my bumper that was never there before. Might have been one of the techs but it’s nothing to be upset about. Overall great service and will bring it back again!
1/13/2021
Beverly S. VERIFIED CUSTOMER
It was very good service and the gentlemen behind the desk was very nice and helpful.. Highly recommend your dealership
1/13/2021
Vanessa M. VERIFIED CUSTOMER
Rafael is always very profesional. I always know that my car is well taken care of and Rafael keeps me informed of everything.
1/12/2021
Victoria W. VERIFIED CUSTOMER
Jaime was amazing. He made sure everything was done correctly and even tried to clean my car even though we are in the middle of Covid
1/10/2021
Stephanie W. VERIFIED CUSTOMER
Very friendly and helpful staff. Much appreciate the prompt service and ride to Target and back.
1/10/2021
Craig A. VERIFIED CUSTOMER
Jaime did the best he could and stayed in contact with me along the way
1/10/2021
Jenny L. VERIFIED CUSTOMER
Super fast turn around
1/10/2021
Christophe D. VERIFIED CUSTOMER
Jaime is the best service advisor I’ve ever dealt with. He explained everything that my Outback needed and answered all my questions. Jaime is truly an asset to Sierra Subaru.
1/10/2021
Chrysna S. VERIFIED CUSTOMER
George and David was awesome. They were patient and friendly with all of our questions.
1/9/2021
Charles T. VERIFIED CUSTOMER
10
1/9/2021
Mike G. VERIFIED CUSTOMER
Very nice and helpful personality. Made me trust who I bring my car too.
Thank you Subaru
1/9/2021
Lee A. VERIFIED CUSTOMER
Rafael has been great the past few times I’ve gone and continues to impress!
1/8/2021
Jennifer D. VERIFIED CUSTOMER
He was caring,polite and profesional
1/8/2021
Paul B. VERIFIED CUSTOMER
Thank you for your dedication to customer service and customer satisfaction. Paul B
1/7/2021
Lydia T. VERIFIED CUSTOMER
I did not appreciate being told by a female Monrovia Subaru representative who booked my appointment over the telephone on the morning of Monday, January 4, 2020, that I would be provided with a loaner vehicle when my car was being serviced for a recall. The promise of a loaner vehicle is the primary reason I booked my service appointment with Monrovia Subaru as I did not want to wait for my vehicle due to COVID safety concerns. Unfortunately, when I arrived for my service appointment at 7:30am on Wednesday, January 6, 2020, I was informed by Jaime Vega that there were no loaners available. I explained to him that I had come to my appointment expecting a loaner vehicle based on what I was promised over the phone on Monday. He insisted that there were no loaners available and that my other option was to get a rental through Enterprise but would have to pay for tax and insurance which was not what I was promised over the phone. Had I known that Subaru Monrovia what not provide me with a loaner, I could have possibly made other arrangements to not have to wait for my car. I ended up having to wait around the service department over 3 hours for my car when I had not planned to wait at all. My paperwork also noted a promise time for completion at 10:00am, but it was not completed until nearly 11:00am.
1/7/2021
Nicholas S. VERIFIED CUSTOMER
Great service
1/7/2021
Georgina T. VERIFIED CUSTOMER
I loved that the service was completed so fast! Also that the service advisor was very professional, courteous , and really kept me informed.