I had a bag of candy rolled up and tightly stashed in the door. When I got my car back, the bag was unrolled, upright and open. Even if someone had brushed against it, that wouldn’t have caused the bag to change position like that. I asked the staff about it and they denied having done anything to the bag. I ended up throwing away the candy which is not that big of a deal when I can buy more but the situation made me very uncomfortable that things in my car would be moved around when all I wanted was an oil change. I won’t be returning to this Subaru location and will not recommend it to others.
12/22/2020
Miravel G. VERIFIED CUSTOMER
Your advisor was cordial and very helpful. Clear with his information. And patient.
Thanks for your services.
12/22/2020
Wilson C. VERIFIED CUSTOMER
Victor was very helpful and answered all of my questions.
12/21/2020
Toban T. VERIFIED CUSTOMER
The battery in my 2018 Subaru died. I asked the technician who was unable to give any explanation as to why it died. Months ago, I was sent an alert that there is an issue with the tailgate so I asked that to be checked at the same time because I thought perhaps the tailgate didn’t close and that caused the battery to die however the technician indicated that likely the tailgate was malfunctioning because the battery? I would like to know why the battery died so that I can prievent a reoccurrence. The service was fine otherwise the battery was replaced and hopefully it won’t happen again!
12/21/2020
David M. VERIFIED CUSTOMER
Jaime always provides me with great customer service!
12/20/2020
Thomas T. VERIFIED CUSTOMER
Jaime has provided great service for years. I always call him to set up service.
12/20/2020
Mark R. VERIFIED CUSTOMER
Not sure what the recall work was about. Think I see something new on the display, but I might be imagining. Otherwise everything done quick and easy.
12/19/2020
Carter W. VERIFIED CUSTOMER
They made my service quick and painless.
12/19/2020
James M. VERIFIED CUSTOMER
Great job by Jaime and techs
12/19/2020
Lenn R. VERIFIED CUSTOMER
Excellent customer service
12/19/2020
Ruben O. VERIFIED CUSTOMER
Fast and great service...
12/18/2020
Robert M. VERIFIED CUSTOMER
As soon as I left the dealership, my airbag light came on again. So even if the recalled airbag part was replaced, I still have an airbag problem.
12/18/2020
Cheung K. VERIFIED CUSTOMER
VERY PROFESSIONAL
12/18/2020
Nathaniel V. VERIFIED CUSTOMER
Prompt service, attentive and accommodating service advisor, safe and friendly environment.
12/18/2020
Elysa R. VERIFIED CUSTOMER
Everything went very smoothly.
12/18/2020
Marie N. VERIFIED CUSTOMER
Jamie always give me great service.
12/18/2020
Maria E. VERIFIED CUSTOMER
Michael Conquilla gave a superb extra excellent service to us when we were at Sierra Subaru . We are very happy with our Forester.
12/17/2020
Teddi N. VERIFIED CUSTOMER
My experience with Christine in the service department was exemplary. She is knowledgeable and professional as well as very accommodating. As in so many situations, a competent woman far exceeds the men working in the same capacity.