Steven was friendly, courteous and helpful. I appreciate all of his efforts in making my service experience a pleasant one.
12/12/2020
Mandy G. VERIFIED CUSTOMER
Honestly, I was bummed the dealership did not provide a courtesy car wash. But I guess I was spoiled as my prior car was a BMW and they always provided that service.
My other item is more of an operational concern but from a customer perspective it does not look logical. When I came to pick up my car the representatives who were available and not actively serving a customer made me wait for the the representative who checked my car in saying that that rep had my paperwork. I wish the rep could have helped me rather than making me wait for someone who was busy. To me the reps could work as a team and all serve customers regardless of who checked the car in:
12/12/2020
Margaret V. VERIFIED CUSTOMER
My car was idling rough this morning and that was after i warmed it up and the blue light had turned off. In addition, I hear a clattering noise when the engine first goes on, musty smell still exist.
12/11/2020
Douglas P. VERIFIED CUSTOMER
Brought car in the evening before my appointment and they were able to complete service the same afternoon and get my car back to me in a timely fashion.
12/11/2020
Jeffrey N. VERIFIED CUSTOMER
Victor was very helpful and professional. He assisted me in a very timely basis and my car was finished ahead of schedule.
12/11/2020
Cheryl B. VERIFIED CUSTOMER
We continue to come to Sierra because if the stellar service provided by advisor Jaime Vega. ALWAYS the best!!!
12/11/2020
Linda L. VERIFIED CUSTOMER
I am very happy with the service I received this morning. We are new to the Suburu family and glad we chose our Forester.
12/10/2020
Carolyn P. VERIFIED CUSTOMER
I’m grateful to Jaime for noticing that I had an extended warranty, otherwise I could not have been able to afford the repairs that are needed. Yea!
12/10/2020
Arturo C. VERIFIED CUSTOMER
They were faster than I expected
12/9/2020
Janis O. VERIFIED CUSTOMER
Chris was timely, kind, responsive, and thorough. I couldn’t ask for more.
12/9/2020
Hu N. VERIFIED CUSTOMER
He not only helped me to have the airbag replaced, also advised me that the vehicle needs fluid refill, duct cleaning, brake light bulbs replaced, and the like. So I listened to his professional advice and asked for the work done. This makes the vehicle safer to drive. I really appreciate his knowledge and professional service.
12/9/2020
Eugenia M. VERIFIED CUSTOMER
None
12/8/2020
Carol O. VERIFIED CUSTOMER
I waited less time than estimated and victor was such a great help.
12/8/2020
Kenneth P. VERIFIED CUSTOMER
Very good communication skills
12/8/2020
Bryant B. VERIFIED CUSTOMER
Jaime is the man! Super helpful, and my car was done sooner than I expected! Great job!
12/7/2020
Adelina I. VERIFIED CUSTOMER
The services was really good like it always thank you very much ????