Friendly service. I did go for a walk and u would have appreciated a text or call when my vehicle was done
11/6/2020
Olivia V. VERIFIED CUSTOMER
I’m pleased with the “Customer Service“ provided by the Service Representative.
11/6/2020
Elliot C. VERIFIED CUSTOMER
Love the updates with the text system you guys got
11/5/2020
Antonio V. VERIFIED CUSTOMER
Communication needs to be worked on between service workers and customers. I was constantly having to call and to just be put to voice mail. I also needed to talk my way into receiving a loaner vehicle which should have been offered immediately if the time table for a diagnosis for the vehicle was going to take a whole week. All in all, there really was not a high quality customer service experience at this location which should be deserving when purchasing a brand new vehicle no matter if I got it from a different dealer.
11/5/2020
Joseph K. VERIFIED CUSTOMER
Appreciate the prompt attention and that the issue was taken care of well. Thank you.
11/5/2020
Jennifer A. VERIFIED CUSTOMER
Jaime was super helpful and went above and beyond to make sure I understood how the tow package worked on my car.
11/5/2020
Robert H. VERIFIED CUSTOMER
Rafael was very helpful and answered any questions I may have had. His customer service was above and beyond what I expected overall it was an easy and painless experience thank you.
11/5/2020
Denise D. VERIFIED CUSTOMER
Great service, as always. Jaime Vega always takes good care of my cars needs.
11/5/2020
Linda H. VERIFIED CUSTOMER
Great service and very helpful
11/5/2020
Stephanie H. VERIFIED CUSTOMER
Thank you, Jaime, for being so committed to fixing the rattle from my car!
11/5/2020
Samantha G. VERIFIED CUSTOMER
Victor explained everything well, and my vehicle was ready at the time estimated. Clean and adequately spaced waiting area.
11/4/2020
Elijah R. VERIFIED CUSTOMER
Very friendly and accommodating. It was a tough couple of days for me, but the service reps were exceptional, especially Rafael.
11/4/2020
Genie S. VERIFIED CUSTOMER
I am very please with the promo service provided today, the person helping me was courteous and patient with me when I complained to him the last time I was there there after I made an appointment 2 weeks in advance, I was told Subaru did not have the parts for the recall. Then I waited 3 hours for the ride home. This time I arranged my own ride home. On top of all, no one apologized as I had to take time off from work.
Lots of improvement this time.
11/4/2020
Cindy H. VERIFIED CUSTOMER
jaime was very helpful!
11/4/2020
Keith R. VERIFIED CUSTOMER
Jaime was great
11/4/2020
Jordan B. VERIFIED CUSTOMER
Jaime Vega is a professional
11/4/2020
Jerry B. VERIFIED CUSTOMER
As usual I was in and out in a short period of time. Outstanding service thank you
11/3/2020
Wanda M. VERIFIED CUSTOMER
I was impressed we rh the way Victor spoke with me and when I had a question about the battery, he gave me an answer that sounded quite knowledgeable.
I have a lot of confidence in Viictor and hope that he is able to service my car on the next visit.
11/2/2020
James E. VERIFIED CUSTOMER
Steven is as attentive and accommodating as they come!
11/1/2020
Charlette R. VERIFIED CUSTOMER
Sierra Subaru is the best Subaru dealership I’ve been to so far. We bought our car at Glendale Subaru but after poor service in Glendale me make the drive to Serra.
Thanks