Rafael was awesome, he updated the Bluetooth software of my car and managed to get it done very smartly and efficiently. My waiting time was shorter than originally planned. I am completely happy with Rafael and Sierra Subaru service
10/24/2020
Randall M. VERIFIED CUSTOMER
I was very happy with the service I received this morning. The staff was courteous and attentive, as always. No complaints.
10/24/2020
Otis H. VERIFIED CUSTOMER
I love all ya'll...thanks to everyone and a special shout out to Jaime...thanks brother
10/24/2020
Abhilasha B. VERIFIED CUSTOMER
Rafael was great! He knew what the problem was right away and got it fixed in less time than expected.
10/24/2020
Kyle V. VERIFIED CUSTOMER
Everything went great very organized and communication was great.
10/24/2020
Vena L. VERIFIED CUSTOMER
Beyond extraordinary and fast.
Thank you!
10/23/2020
Linh O. VERIFIED CUSTOMER
Great, victor is very helpful and honest, informed me the remained benefit for my car. Greatly appreciated
10/23/2020
Shannon M. VERIFIED CUSTOMER
Jaime was generally helpful, but overall my experience with Subaru has been not good at all. There were so many times where I felt like I was left completely unhelped. I had no help whatsoever when my car broke down while driving it after picking it up from Subaru. I would have expected them to drive the car to make sure it worked before turning it back over to me.
It’s just a bit strange to me the level of service you get for the amount you pay. I paid them $1000 to get two car keys made and the service was not good.
Every time I called it was sort of a “well that’s your problem” communication. It could’ve been dealt with much better. I probably will not buy a Subaru again. I am currently selling my car.
10/22/2020
Warren H. VERIFIED CUSTOMER
Jaime is the best. I do miss the breakfast shop.
10/22/2020
Karen P. VERIFIED CUSTOMER
Jaime is the very best service rep. I always request him and he gets my car done in the time promised and offers great service. I will be back for the next!
10/22/2020
Mallory L. VERIFIED CUSTOMER
Jaime is always fabulous to work with
10/22/2020
Raymond L. VERIFIED CUSTOMER
Everyone at Subaru was helpful. Chris was able to schedule work at 9:30 when I called with a service request. Victor Was great , he determined when car would be ready and gave me periodic updates about the progress .
10/22/2020
Sau K. VERIFIED CUSTOMER
I was explained very clearly and detail by Victor. only one thing was he forgot to follow up the car wash which he promised for me.i didn't notice until I got home so I didn't ask him
10/22/2020
Ricardo G. VERIFIED CUSTOMER
It was fine but not extraordinary. The rep, although correct, was not great at helping with some bad parts and getting a convenient price on a seat repair. He went by the book and that set. Not an extra mile at all.
I went back to your dealership looking for better services. I didn't get it. To be fair to you I don't think that Subaru en general has good service department here in SoCal.
10/22/2020
Lisa T. VERIFIED CUSTOMER
The service technician Rafeal was excellent
10/22/2020
Karen V. VERIFIED CUSTOMER
Jaime is one of your greatest assets. I appreciate his attention to detail and his great customer service.
10/22/2020
Norma E. VERIFIED CUSTOMER
Excellent service provided by Jaime Vega.
10/20/2020
Carol H. VERIFIED CUSTOMER
Excellent experience.
10/20/2020
Marcos G. VERIFIED CUSTOMER
He was courteous and direct. He inadvertently forgot to get back to me on price for screen upgrade on display panel, but this was just an inquiry... no worries. I do hope to go in for just an oil change and wheel alignment one time without having to spend that little extra each time...????