Dave and all of the Sierra Family have always come through........OUTSTANDING. I feel like one of The Family, a Family that I can trust and count on.
3/21/2018
Michael F. VERIFIED CUSTOMER
Dave is the best. Always takes care of the situation no matter what it is.
More knowledgable mechanics at Sierra would be extremely helpful.
3/15/2018
Melissa Anne. VERIFIED CUSTOMER
Fariborz was amazing! He assured me that my car would be serviced within a given period and I was constantly updated about its progress. My car was actually finished within the hour (hours before expected). He arranged the shuttle to take me home and offered to have hem pick me up if need be. I am very satisfied in my service experience and would recommend it to my other family members and friends who have keeps!
Thank you,
Melissa
3/14/2018
James B. VERIFIED CUSTOMER
David greeted and treated me upon our introduction as if I had been a long time, repeat customer. He introduced all staff that was involved in my case and after I left, he kept me updated, answering my questions patiently and completely.
3/10/2018
Robert C. VERIFIED CUSTOMER
David always treats me well when I get my car serviced! He is very Courteous on the phone with me as well as when I am at the service desk at Sierra Chrysler.
I have been going to get my car serviced for 5 years now and I have always had an excellent experience there!! Shout out to David Figueroa!! Thank you!
Also when David is off Fred is excellent he takes care of my car as well..I don’t remember his last name but shout out to Fred as well! Excellent job at Sierra Chrysler!! And to all the mechanics job well done!! Thanks to all!!!
3/8/2018
Saul P. VERIFIED CUSTOMER
He really stepped up to the plate for the part I needed! He was able to get it within 3 days! Kudos!
3/1/2018
Euphemia L. VERIFIED CUSTOMER
The issue wasn't fixed and I have to take time to bring back again
2/24/2018
Stephanie P. VERIFIED CUSTOMER
David is always professional and helpful. I appreciate his assistance and would highly recommend him to anyone I know.
2/24/2018
Alicia H. VERIFIED CUSTOMER
Fred is an excellent service advisor. He always helps his customers and he goes above and beyond.
2/18/2018
Zenri K. VERIFIED CUSTOMER
Excellent service.
2/16/2018
Fortunato R. VERIFIED CUSTOMER
I'm satisfied with the staff, they are professionals. But unfortunately my vehicle breaks are back to squeaking again. Not as much as before. Bit im sure by monday they will be back to what they where dping before they where serviced. The technician told me he took the wheels off and removed all the the breaking components. He said he cleaned everything and it seemed to work. But i knew it would go back to squeaking if nothing was replaced. Thia has been my 4th time dealing with the breaks in a year. My vehicle has been in the shop for 16 days in the last month. I feel as if i may have a bad car. I hope someone will contact me after reading this survey.
2/11/2018
Zenri K. VERIFIED CUSTOMER
At first I wasn't happy about scratch, but I'm very happy how you take care of it. Other than that I'm satisfied with making appointment, notification, and processing.
2/9/2018
Wen Z. VERIFIED CUSTOMER
After the engine oil change,there is a dent on driver side front door.I do not know how you guys put a dent on my door
2/9/2018
David C. VERIFIED CUSTOMER
Thank you.
2/5/2018
Karle K. VERIFIED CUSTOMER
Mike at the counter is a good guy in a tough spot. The mechanics area is in complete disarray with no one in charge. You had my car for over a month, and had the parts to finish it. Instead my car sat because no one was working on it, and there is no one to make it happen! Horrible. I live right in Monrovia, and have been going to your place for years. In the future I will make the drive to Alhambra for service. What do you expect??
1/30/2018
Gary P. VERIFIED CUSTOMER
David was excellent
1/30/2018
Jesus R. VERIFIED CUSTOMER
On my last visit a new radio was installed and the normal service was done, I am having problems with the new radio already and I had to have my tires replaced because they were so worn out that my car fishtailed on the freeway. I read the service report where the mechanic had noted the tires needed to be replaced, but the service representative did not inform me of this. When I asked the service representative if everything was okay he said there were no issues.
1/27/2018
John L. VERIFIED CUSTOMER
You had my car for SIXTEEN days to fix it properly and the evening of the day I pick it up my car has the same problems leaving me stuck in a parking lot at 11pm. I’m extremel upset & will be having to take it back in Monday and be unacceptably inconvenienced and monumentally dissipointed with your crummy service