Service was outstanding & the car wash was excellent for the first time!
4/5/2023
Willie S. VERIFIED CUSTOMER
My wife and I chose East West Lincoln as our dealership of choice. We could have went anywhere else, but we choose you guys. When there was limited inventory, and we were looking for a 2023 vehicle and there were none we were convinced by one of your salesmen to purchase the 2020 Black Label you had on the lot. This was a 2020 Nautilus that had not been driven. We liked the vehicle. We were offered a good deal we thought, 4yr or 40k warranty, but every time I bring my truck in for service, one of the services Black Label affords and that I pay extra for is a rental/loaner. It is never one available. This is not good business. I expect what I pay for to be honored. We could have went anywhere to purchase a vehicle, but we chose you guys. We are now faced with having to ride around with a noisy truck. After only one year of ownership, we have a muffler problem. No explanation as to how or why 1 year owned truck has a muffler/exhaust problem regardless of the year. This is a good faith purchase. Me and wife are not happy because we have to go out of town this weekend with a noisy sounding vehicle. Very Frustrated!
4/2/2023
Shawn A. VERIFIED CUSTOMER
Everytime I come to east west Lincoln they take care of what I need done like a professional
3/31/2023
Susan W. VERIFIED CUSTOMER
I just want to thank the service department for all their help. And to the customers service department I thank you. This was not an easy experience . Thank you.
3/31/2023
Denise P. VERIFIED CUSTOMER
My car 2014 Lincoln MKZ is running like a new vehicle and the service representative was very professional and polite.
3/31/2023
Dennis R. VERIFIED CUSTOMER
Fast efficient complete service. Thank you east west ????
3/31/2023
Louellen C. VERIFIED CUSTOMER
Price to high and wait to long
3/31/2023
Leila W. VERIFIED CUSTOMER
I have no complaints. Staff was pleasant and the work was completed timely.
3/31/2023
George H. VERIFIED CUSTOMER
Great
3/30/2023
Shereada S. VERIFIED CUSTOMER
I received what I expected to receive from East West Lincoln, excellent and professional service. Thank you!
3/30/2023
Karen Lee. VERIFIED CUSTOMER
We had a very big concern, another dealership told us we had all these problems with our vehicle, and someone was very unusual because when we took it in there we only have one issue, so the only dealership in the metropolitan DC Maryland area that we trust, is your dealership and we appreciate y'all taking time, to look at our steering column and check out 100%, because academy Ford in Laurel, sorry I didn't mean to mention that, have been coming up with all kinds of issues with people cars for the last year, and we have very big concerns concerning our vehicle with the safety issue, my wife drives this vehicle all the time, and I'm 100% sure that your dealership is the only one I trust in fixing any Lincoln or Ford that I have, Dr Joseph Cooper
3/29/2023
Steven Y. VERIFIED CUSTOMER
Good service and excellent customer service.
3/29/2023
Helen Louise. VERIFIED CUSTOMER
Ok. I’ll do the survey.
3/29/2023
Gloria W. VERIFIED CUSTOMER
Mr. Owen's provided excellent customer service. He is always respectful of the customers time. He is so kind spoken, but always tells you what needs to be done, even if it's not good news. I truly respect his approach to satisfy the customer.
3/28/2023
Donna K. VERIFIED CUSTOMER
Great Job good service
3/28/2023
Ralph B. VERIFIED CUSTOMER
As usual I am completely satisfied with the service on my car and with James Owens, at E.W Lincoln.
3/25/2023
Darlene N. VERIFIED CUSTOMER
Everything was professional
3/24/2023
Edith W. VERIFIED CUSTOMER
Service was well done and delivered in a timely manner .
Thanks