Delay in giving me the problem with my car.car wa little off when returned. Passenger side mirror problem. Same side seat in recinding position.
1/4/2023
Josephine M. VERIFIED CUSTOMER
Valet service was wonderful. Great job on taking care of problem. Love the texts informing me of every stage of the car from pick up to retirn
12/31/2022
Steve H. VERIFIED CUSTOMER
Thanks for a job well done
12/30/2022
Garrett M. VERIFIED CUSTOMER
East-West has taken care of my MKZ with good customer service and precision. Thank you for the quality service.
12/28/2022
Roger A. VERIFIED CUSTOMER
????????
12/22/2022
A C. VERIFIED CUSTOMER
I WAS VERY SATISFIED, THANK YOU very much.
12/22/2022
Lazarus T. VERIFIED CUSTOMER
Didn't provide a loaner. I expected a luxury dealership to provide superior amenities.
12/21/2022
Kellie S. VERIFIED CUSTOMER
Professional and quality service
12/21/2022
Not Provided. VERIFIED CUSTOMER
Thank you for job well done
12/16/2022
Mary W. VERIFIED CUSTOMER
We were very satisfied with the service received. Timely update given until service was completed.
12/16/2022
William T. VERIFIED CUSTOMER
Luke my service manager was right on point.
12/15/2022
Lori B. VERIFIED CUSTOMER
Luke Owen's and the team are always kind and professional.
12/15/2022
Kevin Y. VERIFIED CUSTOMER
The cashier is extremely rude, unpleasant and unprofessional. It appears she does not like people or her job. The last few times I came in for service, I had the same bad treatment from her! She never greets or thanks me. You should give her proper customer support training. This reflects poorly on her superiors and supervsion - in fact the entire dealership. I actually dred interacting with her and this should never be for your customers. As a long time repeat customer I remember the former cashier and she was the exact opposite. I always had pleasurable experiences with her. You can and should do better for your customers.
12/14/2022
Ivor G. VERIFIED CUSTOMER
Mr Owen's is always helpful and makes you feel comfortable. It's a pleasure to go to East West
12/13/2022
Richard H. VERIFIED CUSTOMER
Extremely helpful, knowledgeable and courteous. A pleasure working with him.
12/13/2022
Lucile S. VERIFIED CUSTOMER
I appreciate being able to have the car picked up fir service. My husband has been quirmte ill so this was a big help!!
12/13/2022
The W. VERIFIED CUSTOMER
Mr. Owens always has been professional and keeps me informed of my vehicle that’s why I keep coming back because of the service