Mr Owens was extremely helpful toward diagnosing the problems I was having with the result needing a new battery.
9/29/2022
Kathleen D. VERIFIED CUSTOMER
I arrived at 7:23 a.m. I was the 5th car in line. My car wasn’t ready until after 4:00 p.m while I sat there and waited for them to perform an oil change, diagnostic as to why my backup camera wasn’t working properly and to check why the trunk when closing wasn’t beeping. That length of a wait is inexcusable. I had to reach out them around 1 or so because I’d heard nothing and was told it hadn’t gone into the shop yet. Seriously, I’m definitely going to check into the Silver Spring Lincoln for future service. This is pretty sad since I’ve been coming here for over 20 years.
9/28/2022
Kristen R. VERIFIED CUSTOMER
Mr. Owens took care of me as usual. My service was conpleted efficiently while keeping me updated every step of the way.
9/28/2022
Lawrence B. VERIFIED CUSTOMER
I like to keep things in the family. My brother is Parts Manager, and Gil Caldwell has sold me several cars over the years.
9/27/2022
Julie W. VERIFIED CUSTOMER
Awesome service as usual.
9/23/2022
Laura B. VERIFIED CUSTOMER
Problem was diagnosed and resolved timely.
9/22/2022
Theodore W. VERIFIED CUSTOMER
The left fender the bodywork was not put on correctly when it got to my house the screws and things were about to fall out
9/21/2022
Prince S. VERIFIED CUSTOMER
I look forward to receiving the survey.
9/21/2022
Farrah M. VERIFIED CUSTOMER
Easy Booking. Very nice loaner. Communicated via text often. Pickup & drop off pleasant, explained, and thorough.
Thank you
9/20/2022
Jocelyn N. VERIFIED CUSTOMER
Great customer service, very responsive, and addressed my concerns timely.
9/19/2022
Louellen C. VERIFIED CUSTOMER
I think that I was over charged for an oil change, $300, I have never had to pay that much. I have been a faithful customer over a decade but I am rethinking continuing.
9/17/2022
Mary C. VERIFIED CUSTOMER
I have been with you for 3 plus years,I always bring my car in for service ,and have always had the best of service from the time I bring it in until I pick it up.Your service department is the best.
9/16/2022
Ralph B. VERIFIED CUSTOMER
Outstanding service representative
9/14/2022
Tamatha L. VERIFIED CUSTOMER
…provided Awesome customer service & was patient to all my questions & vehicle needs!
9/14/2022
Edward J. VERIFIED CUSTOMER
I was satisfied with the end result. It just took longer than expected.
9/14/2022
Arnetta B. VERIFIED CUSTOMER
It took to long to get an appointment and then we couldn’t get a loaner . They had our car for almost two weeks did the repairs plus a recall which made my truck run terrible. You can feel every bump
From the back and it’s rambling. Now I have to take the truck for for them to see what the problem is. The service there has really changed and I don’t mean for the better.
9/14/2022
Millie Ann. VERIFIED CUSTOMER
I was very pleased with the service that I had . Tony took very good care of me keep me updated. TONY had excellent Comtomer Services.Thank You
9/13/2022
James J. VERIFIED CUSTOMER
I have a premium maintenance plan for owning a Black Label Navigator that has not been honored by Lincoln corporation. I have less than 27,000 miles on a 2020 model and I was told that I had to pay for my scheduled services because I have zero (freebie’s) scheduled maintenance’s left. In our contact, Lincoln offered me 50,000/4 years premium maintenance plan covering ALL RECOMMENDED SERVICES and including replacement of wear and tear items. Please honor your agreements with your loyal customers.
9/12/2022
Carol R. VERIFIED CUSTOMER
You guys rotated my tires after I asked you not to rotate them cause I had just gotten two new tires with an alignment. Now the car needs to be realigned.
9/12/2022
Cierra B. VERIFIED CUSTOMER
I had a recall on my airbags so I made an appointment for Tuesday 8/30 @ 7:30am to drop my vehicle off. At 3:11 pm, I received a text stating that it would be kept until tomorrow. Fine. Received no updates on Wednesday. I reached out Thursday morning, & was told that afternoon “hopefully by tomorrow, Tuesday at latest.” Tuesday rolls around, & when I reach out, the person supposedly working on my car was not at his desk. So, I show up in person to see what was going on. I am then told that I am “second in line, & my vehicle should be ready by tomorrow (Wednesday) or Thursday.” There is no reason that an airbag replacement should take more than a day, let alone over a week. & to not have even started on it?? I asked for my keys back & was offered no explanation, or apology. The lack of communication is baffling, but I guess since I wasn’t a paying customer, I wasn’t high on their to-do-list ???????????