I have 24 years of excellent service done by the Lincoln dealership. I purchased the first model of the Lincoln Navigator (1998-2004-2013) and the service has always been fantastic. All I can say is continue doing what you are.
6/16/2022
Keela H. VERIFIED CUSTOMER
Friendly Service
6/16/2022
Kathleen D. VERIFIED CUSTOMER
You need to hire more technicians. My car was in your shop from Wednesday to Tuesday for what ended up being a 15-30 minute fix. I appreciate my new service rep Tony but he needs to be more up front when asked if anyone has looked at my car yet. I’ve been a customer of EW Lincoln for a very long time and have purchased three vehicles over the time and this is the first disappointment I’ve had. I looked on line for other service dealers and the comments for your location weren’t so great but the comments for Silver Spring were the complete opposite. I don’t want to go elsewhere but if this continues you leave me no alternative.
6/16/2022
Kenneth B. VERIFIED CUSTOMER
Always provides great service
6/15/2022
Sylvia G. VERIFIED CUSTOMER
Thank you so much for great service.
6/15/2022
Roger A. VERIFIED CUSTOMER
Everything that needed to be repaired was presented in the beginning of the conversation. My car was cleaned inside and outside and this was the very first time that my car was cleaned inside.Customer service was great!
6/15/2022
Francis Y. VERIFIED CUSTOMER
Don't offer loaners if you don't expect to have one.
6/10/2022
Khaliah W. VERIFIED CUSTOMER
I appreciate the great customer service! They really took good care of me! Thanks Eastwest Lincoln Service Dept!
6/9/2022
Carlton B. VERIFIED CUSTOMER
Courtesy and fast
6/7/2022
Torrance R. VERIFIED CUSTOMER
Very professional, and helpful I will remain a customer and recommend friends and family
6/2/2022
Cassandra L. VERIFIED CUSTOMER
Being a customer for over 15 years I have never had any problems with EWL, your owner has been the Best along with my friend Don Caldwell and nan of the staff, although I Miss Michael also was a great and caring server., he is definitely missed ????
6/2/2022
Valerie B. VERIFIED CUSTOMER
Took a bit longer than expected but they did a great job.
6/1/2022
Alethia S. VERIFIED CUSTOMER
Great job????
6/1/2022
Maurice P. VERIFIED CUSTOMER
None.
5/27/2022
William L. VERIFIED CUSTOMER
EW did not have the staff to fixed my vehicle in a timely manner. This was the first time I had this problem. Totally disappointed.
5/26/2022
James O. VERIFIED CUSTOMER
This was the fastest I’ve ever had my normal service done.
5/25/2022
Robert L. VERIFIED CUSTOMER
I am not sure who Emel Mason is, I worked with Tony and he was great! I am a big fan of Michael Turner, and they are some big shoes to fill, and Tony is doing a great job at it.
5/25/2022
Mervin B. VERIFIED CUSTOMER
Quick, easy, simple. And the car came back cleaner than when it went in!
5/25/2022
Dorothy P. VERIFIED CUSTOMER
I was completely satisfied with the service of my 2014 Lincoln , MKS, my Lincoln has never had service anyplace else accept East West Lincoln, I was kept informed, periodically about the progress on the service, everyone was very pleasant as usually!