I initially made an appointment for pick up and drop off service. I was told by the service personnel that although I was quoted a pic up date of 5 days later I’d have to wait 30-45 days. I wanted to make a service appointment to at the dealership I was told it was first come first serve and I could not make an appointment. I arrived at the dealership the next day at 10:30 am and was told my car would not be serve until the next day. I came back two days later at 7:30 am. for routine maintenance. It took almost 4 hours to be completed. I understand that service takes time. But what I done understand is Lincoln is a luxury vehicle. And one of the amenities that made me to decay to purchase a Lincoln was the customer service. For the Amoy of money that I paid for this vehicle I expect to be able to make a service appointment and or be able to take drop off pick up option in a reasonable time.
4/24/2021
Jethro L. VERIFIED CUSTOMER
Always the best service.
4/23/2021
Linda F. VERIFIED CUSTOMER
Excellent
4/23/2021
Wanda L. VERIFIED CUSTOMER
You only gave two choices no Gray areas
4/22/2021
Glynn C. VERIFIED CUSTOMER
Mr Turner was a big help and very courteous and professional
4/22/2021
Mark S. VERIFIED CUSTOMER
Great team: friendly, knowledgeable, responsive
4/21/2021
Toni M. VERIFIED CUSTOMER
Mr. Owens is the reason why I continue to get my car serviced here. :)
4/20/2021
Jane U. VERIFIED CUSTOMER
Michael Turner and the gentleman who worked on my car did a wonderful job!!
They managed to get everything done and had it ready for me by 5:30pm. I am always so happy when they work on my car. It’s a wonderful service station!!
4/20/2021
Sammy G. VERIFIED CUSTOMER
Right side mirror are clicking and make annoying sounds. Took it twice but it has not been fixed. I owned 4 Lincoln Nautlis but none had this issue. Service staff said this is normal, it is not.
4/18/2021
Loretta H. VERIFIED CUSTOMER
M y car was returned to me unwashed. That was apart of my contract.
4/16/2021
Vikki H. VERIFIED CUSTOMER
Michael provides timely updates. Works hard to get our car out as soon as possible and is always courteous and pleasant
4/15/2021
Steven T. VERIFIED CUSTOMER
I trust Michael.
4/13/2021
Kristen J. VERIFIED CUSTOMER
Thank you! Car is running great!!! Excellent communication.
4/12/2021
Shereada S. VERIFIED CUSTOMER
Thank you Mr. Owens. Your professionalism and knowledge was very helpful in understanding my car.
4/9/2021
Donna K. VERIFIED CUSTOMER
Mr Turner was so caring and very
Nice and even text to tell me my car
Was in best care .
He Would call when they were done
With service
And Anna my dealer come to see
And assure me not to worry
Thank you very much
Donna K
4/9/2021
Charlene M. VERIFIED CUSTOMER
Very satisfied with the service
4/8/2021
Thomas D. VERIFIED CUSTOMER
Servuce was great, very couteous
4/8/2021
Khadyjah B. VERIFIED CUSTOMER
I have been a loyal customer and would like to see more discounts on services that older vehicles need, such as transmission, brakes, tires, etc. also more loaners for when vehicles require more than 24 hours to complete. Not just for those who have newer model vehicles.
4/8/2021
Keela H. VERIFIED CUSTOMER
Friendly Customer Service
4/7/2021
Larry S. VERIFIED CUSTOMER
Mr Tuner &crew took care of my truck in great and timely manner.