East West Lincoln Auto Repair Service

Mike is the Very Best.

Thanks, WatsonSr

James has always been professional in his interaction with me and always gi s beyond the normal

Love the staff! Especially Michael Turner and John Henderson.

I am extremely satisfied with the work that was done on my truck. My truck is running better than it previously was. I didn’t know the truck had a problem. When the truck was returned it had more pick up and the ride is very smooth.

Luke as he goes by is always awesome in all my experiences at East west!

Mike has always taken great care of us when we come in

Mike always goes above and beyond to make sure that all our needs are met.

When I went for the recall I had to go back because the wheel was still unbalanced and they did the oil change after I had gone back and sign oil change sign wouldn’t go away until I had to go back again.

The work was done and i am satisfied. Michael is the man .

Excellent service as always.

I love working with Michael Turner! He’s extremely helpful and knowledgeable. And the service techs are also very good. I love this service center!

Michael and his team are very professional and thorough in their service

He was completely straight up front with everything with me I was very satisfied with the work that he provided he stayed in touch as one sure you never told me anything that he wouldn’t do that didn’t get done that I commend them all great customer service from him in his team I think them all I’m very happy with my vehicle

Fast service

I love Lincoln team!

I was completely satisfied with my experience with Mr. Turner who has diligently assisted me with my vehicles on numerous occasions. He has superb customer service skills, which have been second to none. He's definitely a keeper!

Was quoted $500 for diagnostics. Felt that was high, but understand electrical issues can be complicated. I was told they would absolutely would find the issue for $500, I was assured of this. With that I agreed to have the work done. The next day I was called and told they’d stopped looking, weren’t able to find the issue and were charging me $270 for the diagnostics that were done so far. I was then told if I want to keep looking it would me $1300 for diagnostics, and there would be no guarantee it would be found. I’m sorry that’s 160% the original quote. I asked to speak with a salesmen for a quote for as is and for the same vehicle with the issue resolved. The salesman called to ask if I owned the title which I do, and never called back. This was on Friday. I heard nothing back and called the dealership on Monday around 1pm. I asked to speak with a manager and explained my frustrations. He made no offer to help. At that point I asked for my vehicle back along with the technicians notes, because I wanted to take it somewhere else. The manager said he would have that arranged and have my car delivered back to me. On par with the empty guarantees I received thus far, that did not happen. James called me a few hours after that to ask what I had decided to do with my car, leaving a voicemail. I called the dealership back and spoke with Star and again explained my troubles. No solution was offered so I said forget it, I’ll drive to you to pick my car up. I am severely disappointed in the service I received, or rather did not receive.

The left door was not touched. Driver side door scratches.

Continue the excellece job