I arrived before your opening time but didn’t leave until 1pm , that’s too long a waiting time. Turner is a very polished professional and tried hard but was alone. I ended up paying almost $250.00 for diagnosis, despite the fact that in my conversation with your service department the day before, I was told that the problem would be RESOLVED , NOT DIAGNOD with a payment of $258.00. Perhaps a more candid communication with your service person on the phone would have simplified the matter, making the one hour trip during rush hour worthwhile
6/27/2019
Hellen D. VERIFIED CUSTOMER
Team was very courteous and kept me informed about status of repairs
6/26/2019
Pamela B. VERIFIED CUSTOMER
As always Mr. Turner provides excellent customer service. Each time interval of service he takes the time to explain what maintenance is truly in your best interest for your car.
6/26/2019
Roxann C. VERIFIED CUSTOMER
Mike is simply THE BEST! I always know that my car will be well taken care of and whatever questions I have are answered on the spot. He knows every detail about my car. He is always so polite and friendly. He's a gem and a great representation of the Lincoln brand.
6/26/2019
Darryl W. VERIFIED CUSTOMER
The low oil light is showing up again
After I took it back today to get it checked out and gave the car back to me saying it's ok ( not ,)
The warning came back on again low engine oil pressure!!!
6/25/2019
Linear C. VERIFIED CUSTOMER
Michael knows how to take care of his customers. He makes sure that his customers fully understand the services that are available to maintain their vehicles.
6/25/2019
Tia N. VERIFIED CUSTOMER
Mr. Turner is always pleasant and courteous. He keeps me informed with updates by phone, text and email.
6/25/2019
Carlos M. VERIFIED CUSTOMER
The recall was free and the service was great.
6/24/2019
Kevin Y. VERIFIED CUSTOMER
Mr Turner, as always, continues to meet and exceed my expectations relative to taking care of my vehicle service needs. I look forward to my next visit knowing I will have yet another great hassle free experience!
6/24/2019
Louis M. VERIFIED CUSTOMER
Excellent service by professionals
6/24/2019
Toni J. VERIFIED CUSTOMER
Excellent service as usual! Completely satisfied. Mr. Michael Turner was professional, courteous and friendly. Job well done! Thank you.
6/22/2019
William K. VERIFIED CUSTOMER
The work was outstanding. My problem was with the scheduling of the work which took 14 days.
6/22/2019
Demetrice B. VERIFIED CUSTOMER
Michael is my service guy for life!! He is courteous, informative and always keeps me up-to-date on what’s going on with my vehicle before and after repairs!!
6/21/2019
Bryan C. VERIFIED CUSTOMER
Michael did everything he promised. Very pleased.
6/21/2019
Vikki H. VERIFIED CUSTOMER
I always get great attention from Michael. He makes sure he covers all the details and keeps me abreast of what is going on with my service. He works extra hard to get my car in land out expeditiously.
6/20/2019
Veeda O. VERIFIED CUSTOMER
My first time, viewed comments on-line that were very positive, but I need to experience things for myself. Luke was very courteous and kept me apprised of my vehicle’s status. The waiting room was pleasant and the coffee was good !! Although this was my first time, it will not be my last. I expect to be a very loyal customer. ???? Veeda Gray O’Connor
6/20/2019
Julius H. VERIFIED CUSTOMER
Mr. Owens is very knowledgeable, works fast, polite and works well with others in getting the job done.
I’m glad I know him.
6/19/2019
Michele B. VERIFIED CUSTOMER
I am completely happy with my experience always.
6/19/2019
Marcellus M. VERIFIED CUSTOMER
Car door latch was broken in service when I told the person handling my service needs I was told that they brake all the time and that they are not responsible for the latch breaking and that we don’t know who broke the latch implying that I broke the door latch. Talk to the manager didn’t get his name he said he would fix it if I came back the next day . When the next day came I got a call saying they wont fix the door latch because the mechanic said he saw it was broken but he didn’t break it saw you all are now trying to charge for something I didn’t do and now I’m stuck with my door not being able to lock and unable to open my door from the inside. So no my experience was not a good one .
6/18/2019
Keela H. VERIFIED CUSTOMER
Michael Turner is an excellent service advisor. He is smart, pleasant, knowledgeable, and exhibits outstanding customer service.