Colley Ford Auto Repair Service Center

my husband could not come to pick up the car so when I went to pick up the car Mark did not go over anything with me he told me go see the cashier they will give you the paperwork and will bring the car up for you It took them Quite a while to bring the car up once I got into the car found out quickly that they did not complete the services that I brought it in for so I had to go get MarK and show him the sync system had not been fixed. My car was kept an extra day after other services were complete so the sync could be fixed and it wasn’t. They gave me a rental car and I had to return The next day. Marc did not call us we had to always call him to find out what was going on with our car when I came to pick it up Mark did not address me at all George who is wonderful we’ve dealt with him before and he will be the one that we deal with if we ever come back I’m how did paperwork and once again waited 15 minutes for someone to bring my car up Marc did not come out and go over any of the services he did he did not come out to see if the sync system is fixed he didn’t seem to care at all no one once ever went over my paperwork with me or the repairs that were done. in the past when we brought our cars into Coley Ford we got wonderful service from George Marc does not belong in this business dealing with customers The lack of customer service I received this time with my car has me searching for a new place to take my cars we paid $500 for services done plus had to recall or field service items taken care of I know Marc did not like the fact that we questioned him over as paying our hundred dollar deductible again since our sink system was not fixed correctly the first three times we brought the car in When we first drop the car off and I was explaining the sink system to him he talk down to me he tried to tell me I didn’t know how I was operating the sync system ive had the car for three years I know how to work the sync system mark is a very rude man that does not enjoy his job does not enjoy customers and really should look for a new line of work. We currently own 5 ford vehicles We have always loved fords but after the problems and poor service my next car will most likely not be a ford

Very happy with your service! Eric was extremely helpful! While waiting for my vehicle I could not help but notice your staff are very happy and friendly. I will definitly be back!

Yes Eric was amazing to deal with he got me in and out very fast and helped me with all my questions I had ! Was my first time going there and will for sure keep bringing my car back her and would gladly deal with Eric again .

Eric was great - had a very good experience. First time a service remembered me by name. I’ll definitly use you again

Eric is very courteous. He kept me updated and made it a positive experience.

George provided excellent customer service!

Having no appointment I did not know how long it would take. I was pleasantly surprised at the prompt turn around of my service needs.

Very satisfied,done on time!. Eric was very knowledgeable and friendly.

Thank you for everything see you next time

So patient to answer my questions Also helpful with rental car Very professional and kind

Mark was an excellent service advisor.

Eric is a great employee and it was refreshing to have him be my service representative. He does a wonderful job.

He was great help, kept me updated in the status of my car and finished the repairs within the promised time.

George is top notch, follow-up and updates on progress of repairs is great! Good job George, thank you!

George has given me exceptional service & always with a smile. He's the best.

XMy tires were flat,and the car was pulled up to me for pickup. I complained to my service rep, to the cashier, and to the call for follow up. No one has ever called me back.

Pleasant and helpful guy. Eric did a great job.

It took two days to make one repair. When I made my appointment, and when I brought me car in, no one suggested that I could lose complete use of my car for two full work days. I think I should have been provided a head’s up, then a loaner. Don’t you?

Eric was very personable and provided excellent aervice. He called when he said he would and kept me aware of the status of my car.Very happy with Eric.

The F150 was not fixed we had to take it back to the service writer we never made it out of the parking lot.