Jason goes beyond to make sure things are done satisfactory. He is a great individual for the face of Hosmer!
3/19/2021
Matthew F. VERIFIED CUSTOMER
Thanks
3/19/2021
Brian H. VERIFIED CUSTOMER
Jason was fantastic. Top notch service at the spur of the moment. He deserves a raise! Make it happen.
3/19/2021
Grant V. VERIFIED CUSTOMER
My wife and I have brought our 2013 Toyota Sienna van to Hosmer Toyota 3 times
over the past few months. We have been having problems with both sliding side doors. The doors stick periodically which is a huge safety concern for our 3 children to exit in an emergency situation. I told Jason that both doors stick and have problems opening. I could only get one door to stick at the dealership because Jason said that I have to prove that it is failing. I left our van at the dealership and took loaner van home. Jason called and said that they replaced driver side sliding door mechanism and couldn’t get get passenger side slider to fail. Then he mentioned that the back door was sticking. I told him that neither the back door nor the fuel door gave us any problems. They text later that day and my wife called the next day to schedule pickup and check on the work that was performed. She was treated rudely and was told that I declined to have both latches replaced on driver side sliding door. We just want all warranty door parts replaced on both sliding doors. Our 3 kids’ safety depend on it
3/18/2021
Julie D. VERIFIED CUSTOMER
Great service
3/18/2021
Teresa S. VERIFIED CUSTOMER
The whole experience with my vehicle was handled professionally and courteously. Communication was excellent, from explaining the problem and situation with my car to setting up convenient appointments. Jason made the entire process as painless as possible for me, and I was pleasantly surprised that everything was completed so promptly.
3/18/2021
Cynthia F. VERIFIED CUSTOMER
He was helpful and upbeat. Thank you so much!
3/14/2021
Echo O. VERIFIED CUSTOMER
Great service!
3/13/2021
Alane B. VERIFIED CUSTOMER
Well done ????
3/11/2021
Steve A. VERIFIED CUSTOMER
Well done
3/11/2021
Stephen B. VERIFIED CUSTOMER
Excellent service
3/11/2021
Ann T. VERIFIED CUSTOMER
He was great!
3/10/2021
Walter R. VERIFIED CUSTOMER
Yes, Thomas was very professional, informative, and accommodating. Thank you!
3/10/2021
Carolyn B. VERIFIED CUSTOMER
I understand they were busy...but I waited almost 3 hrs for an oil change. I do understand they had accidentally broken a part and were scrambling to find a new one...which they had to order, so now I have to go back then the part comes in. When I got inside my car it had not been vacuumed out like they said they were going to do. Everyone was very pleasant..no complaints on that...just wasn't a 5 star experience.
3/6/2021
Nancy T. VERIFIED CUSTOMER
Thank you so much for your wonderful team! Tom took a stranded traveler and quickly and efficiently diagnosed the problem and got me back on the road. Thank you again!
3/6/2021
Laurene K. VERIFIED CUSTOMER
Staff always exceed expectations!
3/6/2021
Ralph M. VERIFIED CUSTOMER
...like I said, I feel my truck is running “calmer...if a vehicle can do such a thing!!! Thanks for the great service!!!!
3/5/2021
Paul P. VERIFIED CUSTOMER
Thomas did an excellent job of ordering the parts for the repair, calling when they arrived and scheduling the work. He also arranged for a no contact pick up and delivery because of the pandemic. I really appreciated that because I have a medical condition that makes me more at risk. The car was returned earlier than promised which was great. Thank you for the excellent service on my vehicle. I can’t say enough good things about your service department which is a reason we’ve bought so many cars from Hosmer.