We were on our way to Decorah from Des Moines for a family vacation with our extended family when the rear air suspension stopped working. Fortunately we were able to limp our way to Mason City and Hosmer Toyota where we were greeted by Jason. Not only was he extremely nice but also accommodating especially considering we were traveling with our 3 year old and 7 month old. Jason offered us a rental car to drive around town and then came and told us that if we could wait 15 minutes they’d have a nicer rental available. He then came and told us that we could take the rental car on to Decorah and bring it back on our way back to Des Moines which was fantastic as we were able to spend more time with our family. Thank you Hosmer Toyota and specifically Jason for making it a great experience when it easily could have been a terrible experience. When the need arises for us to purchase a new car we will definitely be looking at Hosmer when prior to this experience I had never even heard of the dealership. Thank you!!!
6/22/2020
Anita S. VERIFIED CUSTOMER
Excellent service
6/20/2020
Lee Ann. VERIFIED CUSTOMER
Awesome!
6/20/2020
Wendy E. VERIFIED CUSTOMER
Kept me updated on my car and everything that needed to be done.
6/19/2020
Matthew B. VERIFIED CUSTOMER
Really excellent experience beginning to end.
6/18/2020
Gordon A. VERIFIED CUSTOMER
I really appreciated Jason. He is very accommodating and knowledgeable. Think you better keep him.
6/17/2020
Katherine S. VERIFIED CUSTOMER
Always pleased with the Mason City Toyota service, wish service was as good in New Mexico so I didn’t have to drive 1000 miles to be taken care of properly!!
6/17/2020
Janice C. VERIFIED CUSTOMER
Excellent job.
6/16/2020
Karry T. VERIFIED CUSTOMER
Good job, as always! Thanks, guys!
6/15/2020
Kevin L. VERIFIED CUSTOMER
I always know that the shop staff will make recommendations based on need versus to sell me something. I trust the shop staff with my life, in keeping my vehicles on the road and in proper working condition.
6/13/2020
Sharon F. VERIFIED CUSTOMER
The people that took care of me were very courteous they didn't excellent job and did it very efficiently I was greatly placed
6/13/2020
Wayne R. VERIFIED CUSTOMER
The work was finished in the time they said it would take.
6/11/2020
Gloria G. VERIFIED CUSTOMER
I thank our daughter, Tammy George and your Salesman, Pat Sills, for introducing my husband and me to Lyon's Toyota back in the early 80's...we/I will never ever purchase any other vehicle other than a Toyota!! Dave, you were/are a fabulous p.r. greeter and you were very professional when I checked in the Service Department yesterday morning..you kept me informed as what was happening "back in your space!". Many many thanks Hosmer Toyota! Will see you next time!!
6/11/2020
Beverly D. VERIFIED CUSTOMER
Very pleased
6/11/2020
Charles B. VERIFIED CUSTOMER
Was near end of day, but the maintenance was performed quickly and professionally.
6/10/2020
Christopher J. VERIFIED CUSTOMER
Jason is very helpful and courteous. He is an excellent representative for Hosmer Toyota's customer service!
6/7/2020
Rosemary B. VERIFIED CUSTOMER
Thank you for you service today on my truck
Everything was satisfactory. Great job
Rosemary B