The service went above and beyond expectations to insure my satisfaction
10/6/2017
Christal B. VERIFIED CUSTOMER
Not a huge deal, but this is the second time I've shown a coupon a check-in and when I was ready to pay, the coupon had not been applied.
Also, with the last two oil changes, I have specifically asked not to have the tires rotated. The last time I was in, the discounted price ($49.95) was discounted an additional $5-10 for not having the tires rotated. This time, even though I didn't have the tires rotated, I was charged the full discounted price of $49.95. I was expecting that additional discount and didn't receive it.
One final thing. It would be great if you guys considered allowing appointments to be scheduled for oil changes. I am a stay at home mom, and I almost always have to bring the little ones along. Inevitably, when I show up, there always seems to be a 1.5-2 hour wait just for an oil change. It would be so nice if I had an appointment and knew I could be in and out in 45 minutes.
Thanks!
10/4/2017
Bill K. VERIFIED CUSTOMER
Oil change, inspection & tire rotation were performed satisfactorily. My initial service coupon offered a wash which was not done. Hopefully this will be offered and done at the next service visit.
10/4/2017
Lori R. VERIFIED CUSTOMER
Squeak appears to be gone
10/3/2017
Cynthia R. VERIFIED CUSTOMER
He tried his best.We will see.
10/1/2017
Cynthia B. VERIFIED CUSTOMER
Mr Ropes was professional and friendly. I was very satisfied with the service I received from everyone involved in my car service. I will recommend Hosmer services to family and friends.
9/30/2017
Jen C. VERIFIED CUSTOMER
Made an appointment for 8 am and car was not serviced until 2 pm. Already discussed with service manager.
9/30/2017
Steven D. VERIFIED CUSTOMER
The car was not clean, tools were left in it making me question to attention to detail. The tires were over inflated, label on the door said 33 pounds I measured 38. Failed to put on the sticker for the next oil change. Overall I was not satisfied with the attention to detail., How do I know he did a good job on the brakes?
9/29/2017
Wesley L. VERIFIED CUSTOMER
Good job. No issue's
9/23/2017
Rodney G. VERIFIED CUSTOMER
We were grateful to get such fast and friendly service.
9/22/2017
Miguel R. VERIFIED CUSTOMER
Good
9/22/2017
Darrel L. VERIFIED CUSTOMER
Alex did a good job from start to finish!
9/21/2017
Beth B. VERIFIED CUSTOMER
The pricing on service is very expensive, I have been disappointed with the service costs. I would certainly suggest lowering prices; $100 for fluid change is a bit steep.
9/20/2017
Marleen H. VERIFIED CUSTOMER
There is something sticky on the steering wheel otherwise at this point all seems well.
9/19/2017
Cassie C. VERIFIED CUSTOMER
We presented the coupon for synthetic LOF and tire rotation and the coupon wasn't applied. We caught it later and came back. The representative was more than happy to reverse the transaction and apply it.
9/17/2017
Matthew J. VERIFIED CUSTOMER
Alex was very professional and helpful.
9/15/2017
Sharon D. VERIFIED CUSTOMER
Very pleased to have New service manager. He seems to want to help customers. Very pleasant. Big improvement in service department. Will now recommend to others . He told me to come in any time I had a problem or needed help.
9/15/2017
Denise M. VERIFIED CUSTOMER
Alex, Is a very professional but can also be very funny. I great combination to have.
9/14/2017
Julie B. VERIFIED CUSTOMER
It went really well, but I was waiting for almost 2 hrs when told it would only take about 1 hr.