Jay is very customer oriented. He got us in on time with no waiting and was very clear on what we needed.
1/4/2023
Koa M. VERIFIED CUSTOMER
Jay was very attentive and had some of the highest quality customer service I’ve ever seen. He did an exceptional job.
1/4/2023
Ming C. VERIFIED CUSTOMER
this was my first visit to MK Smith dealership , Jay made me feel welcome and comfortable enough to continue to come back for my services. he also made sure i had a loaner per my request. with service like that i would not go to another service dept.
1/4/2023
Phyllis/Jess G. VERIFIED CUSTOMER
It was fast and good, thank you
1/3/2023
Lynette G. VERIFIED CUSTOMER
Gary was professional and attentive to my service requests. The young lady who checked me out and processed my transaction went above and beyond to help me get an question answered about my emails from MK Smith, as well as she was willing to help give me a coupon left behind for my service which I was not able to access via email
Upon leaving one of my request was for my last service one of my tires. The cap was not on it when the tires were filled up so I asked that a new one get put on upon leaving. I noticed a different tired now didn’t have the cap and that was because the caps had in tires had been rotated so with no problem at all, someone came out from the back in the service department and put a cap right on the tire and I was able to leave..
Excellent service and customer service once again so happy with my MK Smith staff.
1/2/2023
Brian S. VERIFIED CUSTOMER
My whole experience with MK Smith has been a disappointment.
1/1/2023
Manuel T. VERIFIED CUSTOMER
Jay is a great employee and one of t hff e few people who I trust with my car.
1/1/2023
Cristian E. VERIFIED CUSTOMER
Good service
12/31/2022
Lauren S. VERIFIED CUSTOMER
Jennifer is one of those rare employees who gives each customer individualized, professional,compassionate service. She gives 100% and it is readily noticed and Greatly Appreciated!! Thank you Jennifer. God bless you. HAPPY PROSPEROUS NEW YEAR 2023!! 3 JOHN 2
12/28/2022
Carlos M. VERIFIED CUSTOMER
I want to thank Jay Bates for his customer service and attention to customer. He was VERY patient and understanding of my situation. I HIGHLY recommend him and will refer people to him.
12/28/2022
Brandon&Gennesi O. VERIFIED CUSTOMER
Just wishes my car was washed after doing its first time maintenance. Other than that, quick service!
12/24/2022
Hector G. VERIFIED CUSTOMER
They let me know they were down techs because of illness but still managed to get the job done quickly.
12/23/2022
Theresa T. VERIFIED CUSTOMER
Jennifer is always helpful and polite.
12/22/2022
Edward D. VERIFIED CUSTOMER
Jennifer Hunt is a top notch service representative that I respect.
12/22/2022
Leticia M. VERIFIED CUSTOMER
Jay was great I got my car towed in around 12 and he texted me to let me know he will be taking care of me, he kept me updated every step of the way on my car. He took care of me from start to finish. Awesome customer service, thank you Jay I appreciate you.
12/22/2022
Jennifer R. VERIFIED CUSTOMER
Jen was great, as always.
12/21/2022
Maribel M. VERIFIED CUSTOMER
Gary was really helpful
12/20/2022
**** B. VERIFIED CUSTOMER
Completely satisfied
12/20/2022
Victor T. VERIFIED CUSTOMER
all good I try to finish the truck on time always helps