As usual, I received great service from Jaylan Bates.
8/20/2024
Eta D. VERIFIED CUSTOMER
We scheduled an appointment the previous Friday for an oil change at 9:00 AM on Monday. After about an hour and a half we went to check to see what was going on and were told that they had just started on the car. We went back to, Jay and he did not have an answer as to why it was taking so long. , Jay and he did not have an answer as to why it was taking so long. He basically implied that there were other cars that they were working on. So what was the point of making an appointment?
8/20/2024
Philip I. VERIFIED CUSTOMER
Martin kept me well informed
8/20/2024
Antonio E. VERIFIED CUSTOMER
Jay was a very experienced tech very courteous to his customers treated me very well I had a doctors appointment he made sure that I was on my way the time I told him best of luck to him and his endeavors first time bringing my truck to MK. Smith and I would definitely bring it back for all maintenance needs again best wish’s to him ????
8/20/2024
Hui Z. VERIFIED CUSTOMER
The cashier didn’t even ask me how to pay the total, when I ask if I can use my GM credit, she said: today can’t, next time I have to tell her in advance! I was not even have time to think and ask!
8/20/2024
Andrew J. VERIFIED CUSTOMER
After questioning the diagnosis, no explanation of the findings then told I’m not paying for it and when my employee showed up they lied and said they talked to me and I was okay with it which was a complete lie. Called and asked to talk to the service manager and never got through. Very disappointed and will be calling Gm to complain.
8/20/2024
Glen M. VERIFIED CUSTOMER
Jen is the best!!!!!
8/20/2024
Auerilo P. VERIFIED CUSTOMER
Great service from jay thanks
8/20/2024
Not Provided. VERIFIED CUSTOMER
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8/20/2024
David T. VERIFIED CUSTOMER
This was my first dealership purchased car and I got it from MK. Service was great! Martin was nice and informative. He was adequately communicative with the status of my vehicle service process. Kudos to the tech as well...he/she didn't leave any mess in my car and didn't return it greased/ dirty.
My only gripe has nothing to do with the reps and had to do with the key drop off box. Firstly, it's missing a pen which I brought just in case. Lastly, the key box stated "might drop" but I couldn't find anywhere to drop the key. This was about 8 pm so low visibility as well. I did not notice the drop slot separate from the box until a sales rep helped out. Maybe have a sign indicating where to drop off key... maybe an arrow pointing to the door.
8/17/2024
Anselmo P. VERIFIED CUSTOMER
Yo llamé dos veces para preguntar cuánto cuesta el cambio de aceite para transmisión me explicaro,si hace un flash nadamás son $350 ,si cambia el filtro son $480 por los dos servicios,incluye partes y labor ,llegó y cambian las cosas dan otro precio más caro y que por qué hoy se lleva 15 cuartos ,pero que siempre no se llevo más aceite y tuvieron que cobrar más,si la información de cuánto aceite se lleva la camioneta dice 10 cuartos por qué se cambia el aceite y se lle 8 cuartos más,me querían cobrar más, pero ya me habían dicho $480 más taxi,no creo que si tiene capacidad para 15 cuartos le quieras poner 5 más,
8/17/2024
Gary B. VERIFIED CUSTOMER
He always gives Excellent customer service, Great Job
8/17/2024
Micheal J. VERIFIED CUSTOMER
The headlamp that was reinstalled is improperly mounted. There is an open gap so if it rains or vehicle gets washed water will seap through very displeased with service. The repair shows no pride or integrity. Very disappointing.
8/17/2024
Christy B. VERIFIED CUSTOMER
His customer was amazing appreciate him beyond
8/16/2024
Rick C. VERIFIED CUSTOMER
Martin was great and knowledgeable.
8/16/2024
Marc S. VERIFIED CUSTOMER
Everyone was friendly and helpful. Thank you.
8/16/2024
Chris B. VERIFIED CUSTOMER
This dealership has amazing people working for them. Jennifer is always welcoming and keeps us up to date with everything that happens to our vehicles while they are on site.
8/16/2024
Leara P. VERIFIED CUSTOMER
Jenifer was very efficient and very nice.
8/15/2024
Antonio S. VERIFIED CUSTOMER
Good service and all the staff friendly and willing to help with anything
8/15/2024
Jay P. VERIFIED CUSTOMER
After riding my bicycle to the dealership on a hot day I cleaned off the oil and greasy fingerprints I drove home only to find out that the wiper blades we not changed and had to drive back to the dealership, wait in line at parts department and finally got them installed. All of this on a day that I was packing my truck for a road trip to Montana all of this put me behind schedule for my trip. I will think long and hard before I bring it back for service again